Australia Post is Australia's national postal service, established in 1809 and operating as a government business enterprise since 1989. Delivering to more than 12.4 million addresses across Australia's vast continent, Australia Post handles over 2 billion postal items annually through its network of over 4,000 post offices and licensed post offices. As Australia's largest retail network, Australia Post also serves as a logistics partner for thousands of e-commerce businesses. Track your items at auspost.com.au/track or call 13 76 78.
Track Australia Mail Package
Australia Post provides dependable mail and parcel delivery services nationwide, ensuring timely and secure shipments across regions.
Australia Mail Tracking
Key facts about Australia Mail
Australia Post tracking
Australia Post tracking numbers use the UPU S10 format ending in 'AU' (e.g., EE123456785AU).
Express Post guarantees next-day
Express Post guarantees next-day delivery within the Express Post network between capital cities.
MyPost lets you manage
MyPost lets you manage all parcels, set safe-drop preferences, and get delivery notifications.
International tracked items may
International tracked items may have fewer scan events once they leave Australia.
Australia Mail Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Started / Processing | The sender has entered shipping information into Australia Post's online system. The item has been approved but not yet physically scanned. | Monitor the next scan event. |
| Pending - no events yet | The item has not been scanned yet. The status should update within 24 hours once the sender drops off the item. | Monitor the next scan event. |
| We've got it | Australia Post has received and scanned the item at a postal facility. | Monitor the next scan event. |
| It's on its way | The item is moving through Australia Post's network toward the destination address. | Monitor the next scan event. |
| In transit to next facility | The item is en route between Australia Post processing centres. | Monitor the next scan event. |
| It's coming today | The item has been loaded for delivery and is expected to arrive today. An SMS notification may be sent to the recipient. | Monitor the next scan event. |
Australia Mail Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
Australia Post Express / Parcel Post (domestic)
EH001478370AUVaries; common format is 2 uppercase letters + 9 digits + 2 uppercase letters (13 characters total)
Domestic Express Mail Service parcels often start with 'EA', 'EB', 'EC', 'EE', 'EH'. Standard parcel labels may use a 27-digit barcode.
Australia Post International Tracked
RB123456789AU2 uppercase letters + 9 digits + 'AU' (13 characters, UPU S10)
UPU S10 format. Common service prefixes: RB (Registered), EB (Express Mail Service), CP (Parcel Post).
Australia Post MyPost Business / parcel barcode
3348010000000234567890123423-digit numeric or 2-digit + 3-letter + 18-digit
Longer barcode format used for bulk and ecommerce shipper labels.
How to Track a Australia Mail Package
Follow these steps to get real-time status on any Australia Mail shipment.
Find your tracking number on your receipt, shipping confirmation email, or label
Open https://auspost.com.au/track
Go to https://auspost.com.au/track.
Enter your tracking number and click 'Track.'
View real-time status, scan events, and estimated delivery
Create a free MyPost account to manage all deliveries, set safe-drop preferences, and receive notifications
Common Australia Mail Tracking Problems
Expand each issue for the cause, what to do, and when to call Australia Mail directly.
Tracking not updating
Cause
Technical issues or high volumes can cause Australia Post's system to show only recent notifications rather than all scan events.
What to do
Wait 24 hours for the status to update. Try the MyPost app which sometimes shows more granular updates than the website.
Escalate when
If no update after 5 business days, contact Australia Post on 13 13 18.
Tracking information unavailable for international items
Cause
Some incoming international services (e.g., economy airmail) do not include tracking. Australia Post only tracks items sent via tracked international services.
What to do
Confirm with the sender which service was used. If untracked, Australia Post has no visibility of the item until it arrives in Australia.
Escalate when
For lost international items, allow the full service delivery window (up to 8 weeks for economy) before lodging a missing item enquiry.
Parcel tracking history only retained 13 months
Cause
Australia Post's system purges tracking data after 13 months.
What to do
Download or save proof of delivery before the 13-month cutoff if you need it for records.
Escalate when
No escalation path after data is purged.
Item delivered to wrong address
Cause
Address errors on the label, or delivery to an alternate safe location without the recipient's knowledge.
What to do
Check with neighbours and building management. Review the tracking event details which note the delivery location.
Escalate when
If not located within 24 hours, contact Australia Post to initiate a missing parcel investigation.
Australia Mail Shipping Services Compared
Compare Australia Mail service tiers and their typical delivery windows side by side.
Service options
Express Post
Next business day delivery within the Express Post network
Everyday shipping 1 day
Parcel Post
2-6 business days Australia-wide
Everyday shipping 2-6 days
Registered Post
Tracked letters with signature on delivery
Everyday shipping Transit times vary by route
MyPost Business
Volume parcel service for online sellers
Everyday shipping Transit times vary by route
StarTrack Express
Premium next-day delivery via Australia Post's StarTrack
Everyday shipping 1 day
Australia Mail Delivery Times by Service
Express Post
domestic
1 business day
Next business day within Express Post delivery areas
Parcel Post
2-6 business days
2-6 business days (metro to metro), longer to regional/remote areas
StarTrack Express
1 business day
Next business day (major cities)
International Express
3-10 business days
3-10 business days (varies by destination)
International Economy Air
Varies by route
10-30+ business days (varies by destination)
International Registered
Varies by route
Similar to Economy Air with tracking
Australia Mail Tracking FAQs
Answers to the most frequently asked questions about Australia Mail tracking and delivery.
01 How do I track an Australia Post parcel?
Go to auspost.com.au/track and enter your tracking number. You need a tracked service (Express Post, Parcel Post, Registered) -- ordinary letters cannot be tracked.
02 What is MyPost?
MyPost is a free Australia Post account that lets you track all your deliveries in one place, set safe-drop preferences, redirect parcels, and book redeliveries.
03 What does 'On Board for Delivery' mean?
Your parcel is with a postal worker on their delivery round and should arrive today.
04 How do I rebook a missed Australia Post delivery?
Book a redelivery at auspost.com.au/receiving/redelivery or redirect to a Post Office or Parcel Locker. You can also authorise a safe drop online.
05 What is an Australia Post Parcel Locker?
Parcel Lockers are 24/7 secure automated locker units at 500+ locations. Your parcel is delivered there and you collect with a unique access code.
06 How long does Express Post take in Australia?
Express Post delivers next business day between major cities and suburbs within the Express Post network. Use the auspost.com.au delivery time calculator to check your route.
Get Help from Australia Mail
If the latest scan still does not make sense, contact Australia Mail directly with your tracking number ready.
Support hours: Mon-Fri 8 AM-6 PM AEST, Sat 9 AM-5 PM AEST
About Australia Mail
Australia Post was established as the Postmaster-General's Department in 1901 following Australian Federation and became a government business enterprise in 1989 under the Australian Postal Corporation Act. The organisation operates through its mail, retail, and logistics divisions. Australia Post is one of Australia's largest employers, with over 50,000 employees and contractors. StarTrack, its premium express freight subsidiary, was fully acquired in 2012 and serves the business parcel sector.
- Official site
- http://auspost.com.au/
- Track packages
- https://auspost.com.au/mypost/track/
- Support portal
- Open support →
- Network type
- National Post
- Country
- AU
- Region
- oceania
- Coverage
- Australia Post delivers to all Australian addresses -- metropolitan, regional, and remote. Remote deliveries in the outback may be made via roadfreight services or air. International coverage spans 190+ countries via airmail and express services. Parcel Locker availability is concentrated in metropolitan areas.
- Support hours
- Mon-Fri 8 AM-6 PM AEST, Sat 9 AM-5 PM AEST
- Last verified
- Apr 15, 2026
Referenced sources