Deutsche Post is the letter mail division of Deutsche Post DHL Group, Germany's national postal operator and one of the world's largest logistics companies. Deutsche Post was established in its modern form in 1995 following the privatisation of the Bundespost and went public in 2000. Deutsche Post handles billions of letter mail pieces annually in Germany, while its parcel brand DHL Paket is Germany's dominant domestic parcel carrier. Track Deutsche Post registered letters at deutschepost.de or call 0228 4333 112.
Track Deutsche Post Package
Track Deutsche Post letters and parcels in Germany. Get real-time delivery status for DHL Paket, registered letters, and international Deutsche Post shipments.
Deutsche Post Tracking
Key facts about Deutsche Post
Deutsche Post tracking uses
Deutsche Post tracking uses UPU S10 format ending in 'DE' (e.g., EA123456789DE).
Deutsche Post is the
Deutsche Post is the mail division of Deutsche Post DHL Group; DHL Paket is the parcel brand.
DHL Paket tracking uses
DHL Paket tracking uses a separate numeric barcode system, not UPU S10.
Deutsche Post delivers Monday-Saturday;
Deutsche Post delivers Monday-Saturday; no standard Sunday delivery.
Deutsche Post Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Package information received | Shipment data has been submitted electronically to Deutsche Post but the physical item has not yet been accepted or scanned. | Monitor the next scan event. |
| Package accepted | The item has been picked up, posted at a branch, or arrived at a parcel centre and is now in the Deutsche Post network. | Monitor the next scan event. |
| Package in transit | The shipment has been processed at a logistics centre and is moving through the delivery network. | Monitor the next scan event. |
| In transit - Arrived at waypoint | The shipment has arrived at an intermediate parcel centre on its route to the destination. | Monitor the next scan event. |
| In transit - Departed waypoint | The shipment has been processed and has left an intermediate parcel centre, continuing toward the destination. | Monitor the next scan event. |
| In transit - Departed international transit centre | The package is moving through an international hub and has left en route to the destination country. | Monitor the next scan event. |
Deutsche Post Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
character alphanumeric
2 letters + 9 digits + 2 letters
Follows S10 UPU standard. Origin code DE for Germany.
Deutsche Post Paket (domestic parcel)
0034043416109402331820-digit numeric or 12-22 alphanumeric
Domestic parcels may also appear as JJD-prefixed barcodes when handled via DHL Paket.
character alphanumeric
EE/EA + 9 digits + DE
E prefix for EMS. Trackable end-to-end via UPU.
character alphanumeric
RR + 9 digits + DE
R prefix indicates registered item.
How to Track a Deutsche Post Package
Follow these steps to get real-time status on any Deutsche Post shipment.
Find the tracking number on your Deutsche Post receipt, Deutsche Post app, or shipment confirmation
For Einschreiben
go to https://www.deutschepost.de/de/s/sendungsverfolgung.html.
For DHL Paket
go to https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html.
Enter the tracking number
View the real-time delivery status and expected delivery time
Common Deutsche Post Tracking Problems
Expand each issue for the cause, what to do, and when to call Deutsche Post directly.
Tracking stuck on 'Package information received' for multiple days
Cause
The sender may not have physically handed the item to Deutsche Post, or the first scan has not yet been recorded.
What to do
Allow 2-3 business days after label creation. Confirm with the sender that the item was physically dispatched.
Escalate when
If no physical acceptance scan after 5 business days, contact Deutsche Post customer service at www.dhl.com/de-en/home/customer-service.html.
Package delayed in customs clearance
Cause
Import customs in the destination country may require additional documentation, duty payment, or random inspection.
What to do
Check tracking for any notes requiring action. The destination country's customs authority may send a letter or notification requesting duty payment.
Escalate when
If stuck in customs for more than 10 business days with no update, contact the destination postal operator or customs authority directly.
Tracking stops updating after leaving Germany
Cause
Once the package enters another country's postal network, tracking depends on that operator's systems and scan frequency.
What to do
Use the same tracking number on the destination country's national postal carrier website. Updates may be delayed by 2-4 days.
Escalate when
If no scan for more than 20 days on international parcels, contact Deutsche Post to initiate an inquiry.
Delivery attempt failed with no notification card left
Cause
Cards can be misplaced, blown away, or not left if the mailbox is inaccessible.
What to do
Check tracking for the holding location. Packages are typically held at the nearest DHL/Deutsche Post service point for 7 days.
Escalate when
Contact DHL Paket customer service if the package is not retrievable after 7 days, as it may be returned to sender.
Deutsche Post Shipping Services Compared
Compare Deutsche Post service tiers and their typical delivery windows side by side.
Service options
Standardbrief (Standard Letter)
Domestic letter, 2-3 working days
Everyday shipping Transit times vary by route
Einschreiben (Registered Mail)
Tracked and signed domestic letter service
Everyday shipping Transit times vary by route
DHL Paket
Domestic parcel delivery, next business day
Everyday shipping 1 day
DHL Warenpost
Economy domestic small parcel tracking service
Everyday shipping Transit times vary by route
EMS Premium (International)
Express international tracked delivery
Cross-border shipments Customs and route variability
Deutsche Post Delivery Times by Service
Standardbrief
domestic
Varies by route
2-3 working days within Germany
DHL Paket (domestic)
1 business day
Next business day in most cases
DHL Warenpost
Varies by route
2-3 working days
EMS Premium International
international
1-3 business days
1-3 business days (EU), 2-5 days (global)
DHL Paket International
international
2-5 business days
2-5 business days (EU), 5-14 days (global)
Deutsche Post Tracking FAQs
Answers to the most frequently asked questions about Deutsche Post tracking and delivery.
01 How do I track a Deutsche Post Einschreiben?
Go to deutschepost.de/de/s/sendungsverfolgung.html and enter the 13-character tracking number (e.g., EA123456789DE).
02 How do I track a DHL Paket in Germany?
Go to dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html and enter the 18-20 digit tracking number from your shipping confirmation.
03 What is a DHL Packstation?
A Packstation is a 24/7 automated parcel terminal. You can receive and send parcels at any Packstation using the DHL app or an access card. There are 11,000+ locations across Germany.
04 What does 'Avis hinterlegt' mean on Deutsche Post tracking?
It means Deutsche Post attempted delivery but no one was home, and a delivery notice (Benachrichtigungskarte) was left. Collect the item at the post office or arrange redelivery.
05 Does Deutsche Post deliver on Saturdays?
Yes, Deutsche Post and DHL Paket deliver on Saturdays. There is no standard Sunday delivery.
06 What customs duties apply to imports into Germany?
Germany follows EU customs rules. Non-EU imports are subject to customs duty and VAT (19%). Items from non-EU countries over EUR 150 in value are typically subject to customs clearance.
Get Help from Deutsche Post
If the latest scan still does not make sense, contact Deutsche Post directly with your tracking number ready.
Support hours: Mon-Fri 8 AM-8 PM, Sat 8 AM-4 PM
About Deutsche Post
Deutsche Post DHL Group traces its origins to 1490 when the House of Thurn und Taxis established Europe's first organised postal relay system. The modern Deutsche Post was created in 1995 from the Bundespost, which had been the state postal service since 1950. Deutsche Post acquired DHL in 2002, creating the global logistics group Deutsche Post DHL. The company is listed on the Frankfurt Stock Exchange and is a component of the DAX index. Deutsche Post DHL employs over 600,000 people worldwide and operates in 220+ countries.
- Official site
- https://www.dhl.com/global-en/home.html
- Track packages
- https://www.deutschepost.de/en/s/shipment-tracking.html
- Support portal
- Open support →
- Network type
- National Post
- Country
- DE
- Region
- europe
- Coverage
- Deutsche Post delivers to all 40+ million German addresses. DHL Paket and Packstation network covers Germany extensively (11,000+ Packstations). International coverage via DHL Express spans 220+ countries.
- Support hours
- Mon-Fri 8 AM-8 PM, Sat 8 AM-4 PM
- Last verified
- Apr 5, 2026
Referenced sources