Colissimo is the leading domestic parcel service in France, operated by La Poste. Used by millions of French e-commerce retailers and individual senders, Colissimo offers tracked home delivery, pickup point delivery, and international shipping to over 40 countries. Whether you are sending a birthday gift or importing goods from a European retailer, understanding your Colissimo tracking number and how to monitor your shipment keeps you in control of your delivery. This guide covers Colissimo tracking formats, how to use the tracking portal, typical delivery timescales, and how to resolve common issues.
Track Colissimo Package
Track your Colissimo parcel from La Poste. Enter your Colissimo tracking number for real-time delivery updates, scan history, and estimated delivery dates for France and international shipments.
Colissimo Tracking
Key facts about Colissimo
Colissimo is the parcel delivery
Colissimo is the parcel delivery brand of La Poste, France's national postal operator, handling over 400 million parcels per year.
Tracking
Tracking numbers follow the UPU S10 format: two-letter service code + 8 digits + Mod-11 check digit + country code (e.g., 6A123456785FR).
Colissimo covers metropolitan France, DOM-TOM
Colissimo covers metropolitan France, DOM-TOM territories, and over 40 international destinations.
Delivery to a Colissimo pickup
Delivery to a Colissimo pickup point (point de retrait) is a popular alternative to home delivery.
Colissimo Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Votre Colissimo va bientôt nous être confié (PCHMQT) - Label created | The sender has generated a Colissimo shipping label. La Poste has not yet received the physical parcel. | Monitor the next scan event. |
| Votre colis est pris en charge par La Poste - Accepted | La Poste has scanned and accepted the parcel. It has entered the Colissimo logistics network. | Monitor the next scan event. |
| Votre colis est en transit sur nos plateformes logistiques (PCHTRI) - In transit | The parcel is travelling between Colissimo's logistical hubs. It may be in a truck, train container, or cargo aircraft. | Monitor the next scan event. |
| Votre envoi est prêt à quitter son territoire d'expédition - Ready for export | The parcel has been cleared for international export and is being handed to the partner carrier. | Monitor the next scan event. |
| Votre envoi est en cours d'acheminement vers son pays de destination - International transit | The parcel is on its way to the destination country via international Colissimo or a partner postal operator. | Monitor the next scan event. |
| Votre colis est dans le site de livraison qui dessert votre adresse (PRELIV) - At local depot | The parcel has arrived at the local distribution unit (agence de distribution) that covers the delivery address. It is being prepared for final delivery. | Monitor the next scan event. |
Colissimo Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
Colissimo Domestic France (alphanumeric - UPU S10)
RW686433452FR13 characters: 2-letter service prefix + 9 digits + 2-letter country suffix (FR for France).
Prefixes include: 6A, 6C (Colissimo Access), 8A, 8L, 8R (Colissimo Domicile), RA-RZ (Colissimo Expert international). CB, EW, RW also seen.
Colissimo Domestic France (numeric)
1134521557891514 numeric digits.
Used for some domestic Colissimo products.
Colissimo International (Colis International)
EE123456789FRUPU S10: 2-letter prefix + 8 digits + check digit + 2-letter country code 'FR'. Total 13 characters.
International express prefix examples: LC, LE, LG, LK, RB, RC, RD, RE, RF, RG, RH, RI, RJ, RK, RL, RM, RN, RO, RP, RQ, RR, RS, RT, RU, RV, RW, RX, RY, RZ.
How to Track a Colissimo Package
Follow these steps to get real-time status on any Colissimo shipment.
To track a Colissimo parcel, go to laposte.fr and select 'Suivre mon colis' (Track my parcel) from the menu. Enter your UPU S10 tracking number (e.g., 6A123456785FR) and click Rechercher
The tracking page displays the current status, scan history with timestamps and locations, and the estimated delivery date. La Poste also sends automated email and SMS notifications to recipients when parcels are out for delivery and after delivery or an attempted delivery
The La Poste application (iOS and Android) provides the same tracking functionality with push notifications. For shipments destined outside France, tracking updates may be provided by the destination country's postal operator after the parcel clears French customs
Common Colissimo Tracking Problems
Expand each issue for the cause, what to do, and when to call Colissimo directly.
Tracking stuck at 'En cours d'acheminement' for several days
Cause
Colissimo does not provide real-time scans. Between major logistics platforms there can be gaps of 2-3 days with no update - this does not mean the parcel is lost.
What to do
Wait 3 business days. For international shipments, wait up to 7 business days before raising a concern.
Escalate when
If no update for more than 4 business days (domestic) or 10 business days (international), contact La Poste customer service.
Delivery attempted - calling card left, parcel at post office
Cause
Recipient was absent when the postman attempted delivery. Parcel is held at the local post office.
What to do
Use the avis de passage card to request a new delivery attempt online (laposte.fr) or collect from the post office within 15 days with ID.
Escalate when
After 15 days of non-collection, the parcel is returned to sender. Contact La Poste before this deadline.
International shipment handed to foreign carrier with no updates
Cause
Once Colissimo hands the parcel to the destination country's postal operator, tracking visibility depends on that operator's system.
What to do
Track the parcel using the same tracking number on the destination country's postal website (e.g., Royal Mail, Deutsche Post, etc.).
Escalate when
If the destination carrier shows no updates after 10 business days, file a claim with La Poste.
Lost tracking number
Cause
Recipient does not have the tracking number from the sender.
What to do
Contact the merchant or sender to retrieve the tracking number from their shipping confirmation.
Escalate when
If the sender cannot provide the number, have them open an inquiry with La Poste using the shipment record.
Colissimo Shipping Services Compared
Compare Colissimo service tiers and their typical delivery windows side by side.
Service options
Colissimo services include Colissimo Domicile (home delivery
Residential shipments Slower than air options
signature or no-signature)
Everyday shipping Transit times vary by route
Colissimo Point de Retrait (pickup point delivery)
Everyday shipping Transit times vary by route
Colissimo Expert (insurance up to 5
Everyday shipping Transit times vary by route
000 EUR)
Everyday shipping Transit times vary by route
Colissimo Delivery Times by Service
Metropolitan France (Colissimo)
2 business days
J+2 (2 business days)
TOM (French Polynesia, New Caledonia)
8-15 business days
8-15 business days
Europe (Colissimo International)
3-8 business days
3-8 business days depending on destination
USA and Canada
7-14 business days
7-14 business days
Rest of world
10-21 business days
10-21 business days
Colissimo Tracking FAQs
Answers to the most frequently asked questions about Colissimo tracking and delivery.
01 How do I track my Colissimo parcel?
Go to laposte.fr, click 'Suivre mon colis', enter your UPU S10 tracking number (e.g., 6A123456785FR), and click Rechercher.
02 Where is my parcel if I received an avis de passage?
Your parcel is either at your local Bureau de Poste or has been redirected to a pickup point. The avis de passage card or SMS will tell you the exact location.
03 How long does Colissimo hold a parcel at a pickup point?
Colissimo holds parcels at a pickup point for 15 calendar days before returning them to the sender.
04 What is the maximum weight for a Colissimo parcel?
The maximum weight is 30 kg for most Colissimo services.
05 Can I track a Colissimo parcel after it leaves France?
Yes, but once the parcel is handed to the destination country's postal operator, tracking updates will come from their system. You can usually track with the same UPU S10 number on the destination country's postal website.
Get Help from Colissimo
If the latest scan still does not make sense, contact Colissimo directly with your tracking number ready.
Support hours: 8:30 AM - 1 PM
About Colissimo
La Poste has operated a postal service in France since the 17th century. The modern Colissimo brand was established in 1994 to create a distinct, tracked parcel service separate from ordinary letter mail. La Poste is a major European logistics group, owning GeoPost (the parent of DPDgroup) and chronopost, in addition to Colissimo. The group handles over 1.6 billion mail items and 600 million parcels per year across its global network. Colissimo remains the leading domestic parcel service in France by volume, used by major French retailers including Fnac, Cdiscount, Vinted, and Le Bon Coin.
- Official site
- https://www.colissimo.fr
- Track packages
- https://www.laposte.fr/outils/suivre-vos-envois
- Support portal
- Open support →
- Network type
- National Post
- Country
- FR
- Region
- europe
- Coverage
- Colissimo covers all of metropolitan France (all 96 mainland departments), Corsica, and the DOM-TOM territories. International delivery is available to over 40 countries primarily in Europe, North America, and selected Asia-Pacific destinations. Cross-border shipments within the European Union benefit from no customs duties.
- Support hours
- 8:30 AM - 1 PM
- Last verified
- Apr 14, 2026
Referenced sources