Track Daraz Package

Track your Daraz order and parcel. Enter your Daraz order number or tracking ID for real-time delivery status across Pakistan, Bangladesh, Sri Lanka, Nepal, and Myanmar.

Daraz Tracking

Daraz is South Asia's largest e-commerce marketplace, connecting millions of buyers and sellers across five countries. Whether you are tracking a phone accessory from Lahore or a fashion item from Dhaka, Daraz's integrated tracking system shows you exactly where your parcel is. This guide explains how to track your Daraz order and what to do if there is a delivery issue.

Key facts about Daraz

Daraz is South Asia's leading

Daraz is South Asia's leading e-commerce marketplace, operating in Pakistan, Bangladesh, Sri Lanka, Nepal, and Myanmar.

Daraz uses its own logistics

Daraz uses its own logistics arm (Daraz Express/DEX) and third-party couriers for delivery.

Order tracking is integrated into

Order tracking is integrated into the Daraz app and website.

Daraz is owned by Alibaba

Daraz is owned by Alibaba Group and is the Amazon equivalent for the South Asian market.

Daraz Tracking Statuses Explained

Use the last visible scan to decide whether to wait, track more closely, or escalate.

Status	What it means	What to do next
Order Confirmed	Your order has been successfully placed and payment verified. Daraz is preparing to process the order.	Monitor the next scan event.
Order Processing	The seller is picking and packing your items. The order is being prepared for handover to the logistics team.	Monitor the next scan event.
Packed	Your order has been packed and is ready to be handed over to the Daraz Express (DEX) logistics team.	Monitor the next scan event.
Handed to Logistics	The package has been handed from the seller or warehouse to the Daraz Express delivery network.	Monitor the next scan event.
In Transit	Your package is moving through the Daraz Express logistics network and may be passing through multiple hubs before reaching your city.	Monitor the next scan event.
Out for Delivery	Your package is with the delivery rider and will arrive at your address today.	Ensure someone is available to receive the package at your address.

Can't find your status? Use the full status decoder to translate unclear carrier scan events.

Daraz Tracking Number Formats

Identify your tracking number type before entering it into the search box above.

Daraz Express (PK-DEX)

AEPK123456789DEX

Alphanumeric ending in DEX

Daraz's own logistics arm. Numbers may also start with PK-.

Daraz Order Number

123456789012

Numeric, 9-12 digits

Used in the Daraz app My Orders section to retrieve tracking info.

How to Track a Daraz Package

Follow these steps to get real-time status on any Daraz shipment.

Track your Daraz order by logging into daraz.pk/daraz.com.bd/daraz.lk etc. and going to 'My Orders'
Click on the relevant order to see the current delivery status and tracking updates. The Daraz mobile app (iOS and Android) provides the same tracking functionality with push notifications for key events
For DEX deliveries, real-time updates are provided within the app

Common Daraz Tracking Problems

Expand each issue for the cause, what to do, and when to call Daraz directly.

Tracking link not working or shows no information

Cause

Tracking info takes time to populate after the seller hands the package to logistics.

What to do

Wait 24-48 hours after receiving the shipping notification before checking. Use the Daraz app My Orders section.

Escalate when

Contact Daraz support at (+92) 21 111-132-729 if no update after 48 hours.

Order stuck on 'In Transit' for several days

Cause

Package may be held at an intermediate hub, particularly for cross-city deliveries in Pakistan, Bangladesh, or Sri Lanka.

What to do

2-5 days; smaller areas: 4-7 days.

Escalate when

Contact Daraz customer service if no movement after 7 business days from dispatch.

Order shows 'Delivered' but not received

Cause

Package may have been left with a neighbour, building reception, or delivered to wrong address.

What to do

Check with neighbours or building reception. Take a photo of any evidence and report via the Daraz app within 3 days of the delivery date.

Escalate when

Open a return/refund request in the Daraz app immediately if package is genuinely not received.

Delivery attempted but you were home

Cause

Rider may not have found the exact address or rang incorrectly.

What to do

Contact the rider via the phone number in the Daraz app or reschedule delivery through the app.

Escalate when

Contact Daraz support if two or more attempts are missed with no prior notification.