DHLink is a parcel carrier and logistics platform that has built its reputation on providing affordable cross-border shipping solutions for e-commerce sellers and small businesses. Whether you are a seller shipping products internationally or a buyer waiting on a cross-border purchase, DHLink's tracking system lets you follow your parcel from dispatch through customs and on to final delivery. This guide covers DHLink tracking numbers, how to use the portal, typical delivery timescales, and what to do if a problem arises.
Track DHLink Package
Track your DHLink parcel online. Enter your DHLink tracking number for real-time delivery status, scan history, and estimated delivery times.
DHLink Tracking
Key facts about DHLink
DHLink is a growing international
DHLink is a growing international parcel delivery and logistics company offering cross-border shipping solutions primarily for e-commerce merchants.
Tracking
Tracking numbers are alphanumeric.
DHLink connects merchants to customers
DHLink connects merchants to customers across multiple regions and is used by online sellers needing affordable international delivery.
The tracking portal provides real-time
The tracking portal provides real-time scan updates from origin through to final delivery.
DHLink Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Order Created | The merchant has created a DHLink shipment. The tracking number is registered in the system but the parcel has not yet been physically collected. | Monitor the next scan event. |
| Picked Up | DHLink has collected the parcel from the merchant's location or DHgate warehouse. | Monitor the next scan event. |
| In Transit (domestic China) | The parcel is being transported within China through DHLink's domestic network toward the international gateway. | Monitor the next scan event. |
| Arrived at International Gateway | The parcel has arrived at DHLink's international departure facility and is being prepared for export. | Monitor the next scan event. |
| Export Customs Clearance | The parcel is being processed through Chinese export customs. | Monitor the next scan event. |
| Departed Origin Country | The parcel has left China via air or sea and is on its way to the destination country. | Monitor the next scan event. |
DHLink Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
DHLink standard
DL1234567890YQAlphanumeric: one letter + series of digits + 'YQ' suffix. Approximately 15 characters total (2 letters + 13 digits).
DHLink is operated by DHgate (not related to DHL). Tracking numbers ending in 'YQ' are a DHLink identifier.
How to Track a DHLink Package
Follow these steps to get real-time status on any DHLink shipment.
Track your DHLink parcel by visiting the DHLink tracking portal and entering your tracking number in the search field. The tracking page will display the current status, all scan events with timestamps and locations, and the estimated delivery date
DHLink also provides tracking through its partner carriers' websites when the parcel is in transit within a destination country's postal network. Email notifications may be available for registered accounts
Find your DHLink tracking number
Locate your DHLink tracking number on your shipping confirmation email, order receipt, or shipping label.
Go to the tracking page
Visit https://www.dhlink.com/trackQuery and enter your tracking number in the search field.
Common DHLink Tracking Problems
Expand each issue for the cause, what to do, and when to call DHLink directly.
No tracking updates for many days
Cause
During the international transit leg, the parcel may not be scanned for 5-14 days - common for economy international routes from China.
What to do
Wait up to 14 business days for international transit updates. This is normal for standard cross-border shipments.
Escalate when
If no update for more than 30 days or the estimated delivery date has passed, contact the DHgate seller.
Customs delay in destination country
Cause
Customs may inspect or hold the parcel due to declaration discrepancies, restricted items, or high import volume.
What to do
Inform the recipient to watch for any customs notification. Payment of duties must be made promptly.
Escalate when
If held in customs for more than 15 business days, contact the DHgate seller to file a claim.
Contact seller instead of carrier directly
Cause
DHLink does not have a public customer service channel for end recipients - only sellers/merchants have direct access.
What to do
For any issues, contact the seller on DHgate who will liaise with DHLink on your behalf.
Escalate when
Open a DHgate dispute if the seller is unresponsive and the parcel is significantly overdue.
Long delivery times to Europe or North America
Cause
Standard DHLink cross-border shipping to Europe takes 7-15 business days; to North America 10-20 business days.
What to do
Check the estimated delivery window provided at the time of order. No action needed if within range.
Escalate when
Contact the seller if delivery has not occurred within twice the stated estimate.
DHLink Shipping Services Compared
Compare DHLink service tiers and their typical delivery windows side by side.
Service options
DHLink services include international tracked parcel delivery
Cross-border shipments Customs and route variability
e-commerce logistics solutions
Everyday shipping Transit times vary by route
cross-border shipping for small and medium packages
Everyday shipping Transit times vary by route
and API integration for online merchants. The company offers economy and standar
Everyday shipping Transit times vary by route
DHLink Delivery Times by Service
Economy international
10-30 business days
10-30 business days
Standard international
7-20 business days
7-20 business days
DHLink Tracking FAQs
Answers to the most frequently asked questions about DHLink tracking and delivery.
01 How do I track my DHLink parcel?
Visit the DHLink tracking portal and enter your alphanumeric tracking number to see the current delivery status.
02 Why has my DHLink tracking not updated?
International parcels can go 5-10 days without tracking updates while in transit or at customs. If over 15 days with no update, contact DHLink support.
03 How long does DHLink international delivery take?
DHLink international delivery typically takes 7-30 business days depending on the destination and service level chosen.
Get Help from DHLink
If the latest scan still does not make sense, contact DHLink directly with your tracking number ready.
About DHLink
DHLink is an e-commerce logistics company that has grown alongside the international cross-border shopping market. The company focuses on providing affordable, trackable parcel delivery for online merchants who need to ship internationally without the high costs associated with major express carriers. DHLink leverages partnerships with local postal operators and regional carriers to deliver the last mile in destination countries.
- Official site
- https://www.dhlink.com
- Track packages
- https://www.dhlink.com/trackQuery
- Support portal
- Open support →
- Network type
- Private Courier
- Country
- CN
- Region
- global
- Coverage
- DHLink covers multiple international destinations, with a focus on cross-border e-commerce shipping corridors in Asia, Europe, North America, and Oceania. Coverage varies by service type.
- Last verified
- Apr 26, 2026
Referenced sources