Estafeta Mexicana is Mexico's leading domestic express delivery company, having grown from a Mexico City courier into a nationwide logistics network serving over 160,000 corporate clients. Whether you are a business in Monterrey sending documents to Guadalajara or an online shopper in Mexico City expecting an e-commerce delivery from a regional warehouse, Estafeta is likely involved in your shipment's final delivery. This guide covers Estafeta tracking, guia (tracking number) formats, delivery timescales, and customer support.
Track Estafeta Package
Rastrea tu envio de Estafeta en linea. Ingresa tu numero de guia Estafeta para ver el estado de entrega en tiempo real en Mexico y envios internacionales.
Estafeta Tracking
Key facts about Estafeta
Estafeta is Mexico's largest domestic
Estafeta is Mexico's largest domestic parcel carrier, competing with DHL Mexico and FedEx Mexico for express delivery.
Tracking
Tracking numbers (guias) are typically 11 digits.
Estafeta has over 1,500 service
Estafeta has over 1,500 service points across Mexico and offers same-day, next-day, and economy delivery services.
Estafeta is a major carrier
Estafeta is a major carrier for Mexican e-commerce platforms including Mercado Libre Mexico, Amazon Mexico, and Liverpool.
Estafeta Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Guia Generada (Waybill Generated) | The shipping label (guía) has been created and a tracking number assigned, but the parcel has not yet been physically received by Estafeta. | Monitor the next scan event. |
| Recolectado (Collected) | The parcel has been collected by an Estafeta courier from the sender or dropped off at an Estafeta branch. It is now in the carrier's custody and beginning its journey. | Monitor the next scan event. |
| En Proceso (In Processing) | The parcel is being processed at an Estafeta facility - scanned, sorted, and routed. | Monitor the next scan event. |
| En Tránsito (In Transit) | The parcel is moving between Estafeta distribution centres or hubs on its way to the destination city or region. | Monitor the next scan event. |
| En Camino (On Its Way) | The parcel is in transit and heading toward the destination area, typically between a regional hub and the local delivery branch. | Monitor the next scan event. |
| Llegada a Sucursal Local (Arrived at Local Branch) | The parcel has arrived at the Estafeta branch or distribution centre closest to the recipient's address and is being prepared for final delivery. | Monitor the next scan event. |
Estafeta Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
Estafeta Standard
123456789010-digit numeric tracking number (guía). This is the primary customer-facing tracking ID.
10-digit number printed at the top of the guía (service guide). This is the most common format given to recipients.
Estafeta Extended Waybill
221234567890123456789022-digit numeric code used internally and for freight/B2B shipments.
The 22-digit number provides a more comprehensive logistics identifier used in Estafeta's internal system. Both the 10-digit and 22-digit numbers can be used on the tracking page.
How to Track a Estafeta Package
Follow these steps to get real-time status on any Estafeta shipment.
Track your Estafeta shipment at estafeta.com by clicking 'Rastrear Envio' (Track Shipment). Enter your 11-digit guia number and press Rastrear
The results show the current status, all scan events with dates, times, and city locations, and the estimated delivery date. Estafeta also offers bulk tracking for multiple guias simultaneously
The Estafeta app (iOS and Android) provides push notifications and real-time tracking. Business clients with an Estafeta account can access the EstafetaNet portal for advanced tracking and shipment management
Common Estafeta Tracking Problems
Expand each issue for the cause, what to do, and when to call Estafeta directly.
Guía (tracking number) not found in the system
Cause
The label may have been generated but the parcel not yet scanned into the Estafeta network, or the tracking number was entered incorrectly.
What to do
Wait 24-48 hours after the label is issued before tracking. Verify the number from your shipping receipt. Use the official tracking page at estafeta.com.
Escalate when
Call Estafeta at 55 5270-8300 or 800 3782338 if the number is still not found after 48 hours.
Incorrect or incomplete delivery address
Cause
Packages may not be delivered if the address is missing interior/floor/apartment details, the street numbering is non-standard, or the postcode is incorrect.
What to do
Contact Estafeta before the delivery attempt via their online services to update optional delivery date, time, or address within the same city.
Escalate when
If a delivery attempt has already failed due to address issues, call 55 5270-8300 to redirect to a local Estafeta branch for pickup.
Parcel delayed or tracking stuck with no update
Cause
Can be caused by high shipment volumes, logistical issues, or customs delays (for international shipments). Tracking may not update over public holidays.
What to do
Allow extra 1-2 business days during peak periods. Contact Estafeta customer service at 55 5270-8300 if tracking has not updated for more than 3 business days.
Escalate when
If no movement after 5 business days, request a formal trace (rastreo avanzado) through Estafeta support.
Delivery attempted when recipient was absent
Cause
Courier attended but no one was available to receive the parcel.
What to do
Contact Estafeta to schedule a redelivery at a convenient time or collect from the local Estafeta branch with your ID and tracking number.
Escalate when
If multiple redelivery attempts fail, the parcel may be returned to the sender. Contact both Estafeta and the sender promptly.
Estafeta Shipping Services Compared
Compare Estafeta service tiers and their typical delivery windows side by side.
Service options
Estafeta services include Dia Siguiente (next-day delivery)
Everyday shipping Transit times vary by route
Dos Dias (2-day delivery)
Everyday shipping Transit times vary by route
Terrestre (economy ground 3-7 days)
Budget domestic parcels Slower than air options
Aereo (air express)
Everyday shipping Transit times vary by route
Mismo Dia (same-day in metro Mexico City and select cities)
Everyday shipping Transit times vary by route
Estafeta Delivery Times by Service
Within Mexico City metropolitan area
1 business day
same day to next day
Mexico City to Guadalajara/Monterrey
1 business day
next day
Mexico City to regional capitals
1-3 business days
1-3 business days
Cross-border to USA
2-5 business days
2-5 business days depending on customs clearance
Estafeta Tracking FAQs
Answers to the most frequently asked questions about Estafeta tracking and delivery.
01 How do I track my Estafeta shipment?
Go to estafeta.com, click 'Rastrear Envio', enter your 11-digit guia number, and press Rastrear.
02 What is a guia Estafeta?
A guia (guide/waybill) is Estafeta's tracking number - an 11-digit code that identifies your shipment and is used for all tracking and claim inquiries.
03 Does Estafeta deliver on weekends?
Estafeta delivers on Saturdays in most major cities for an additional charge. Sunday delivery is not available.
04 How do I arrange a re-delivery from Estafeta?
Call 800 ESTAFETA (800 378 2338) or visit the nearest Estafeta sucursal with your guia number to arrange re-delivery or pickup.
05 How long does Estafeta take from Mexico City to Monterrey?
Estafeta's Dia Siguiente (next-day) service delivers from Mexico City to Monterrey the following business day.
Get Help from Estafeta
If the latest scan still does not make sense, contact Estafeta directly with your tracking number ready.
About Estafeta
Estafeta was founded in 1979 in Mexico City by Cesar Camacho Quiroz, initially as a messenger service. The company expanded into national express delivery throughout the 1980s and 1990s, investing in a hub-and-spoke network and proprietary technology systems. Estafeta developed the first electronic tracking system for a Mexican carrier and has maintained its technology leadership. The company serves over 160,000 corporate clients across Mexico and processes tens of millions of parcels per year. Estafeta has no foreign ownership and is proudly Mexican-owned, a distinction that resonates with its Mexican business client base.
- Official site
- http://www.estafeta.com/default.aspx
- Track packages
- https://rastreo.estafeta.com/
- Support portal
- Open support →
- Network type
- Private Courier
- Country
- MX
- Region
- latin america
- Coverage
- Estafeta covers all 32 Mexican states including remote areas. International service is primarily to the USA (cross-border ground and air) with some coverage to other countries through partner carriers.
- Last verified
- Apr 23, 2026