Aramex Australia - formerly known as Fastway Couriers - is one of Australia's largest franchisee-based courier networks, delivering millions of parcels annually for e-commerce retailers, businesses, and individuals. The 2021 rebrand from Fastway to Aramex Australia unified the local network under Aramex's global brand, which is particularly well-known in the Middle East and emerging markets. If you have received a Fastway label or an Aramex Australia label, this guide covers how to track your parcel and navigate the delivery process.
Track Aramex Australia Package
Track your Aramex Australia (formerly Fastway Couriers) parcel. Enter your Fastway or Aramex Australia tracking number for real-time delivery status across Australia.
Aramex Australia Tracking
Key facts about Aramex Australia
Fastway Couriers in Australia rebranded
Fastway Couriers in Australia rebranded to Aramex Australia in 2021, following global brand consolidation under Aramex International.
Tracking
Tracking numbers are 15+ alphanumeric characters.
Aramex Australia operates a franchisee-based
Aramex Australia operates a franchisee-based courier network covering all Australian states.
The company is particularly popular
The company is particularly popular with SMEs and online retailers for cost-effective domestic parcel delivery.
Aramex Australia Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Label Created | A shipping label has been generated by the sender. Aramex Australia has not yet physically received the parcel. | Monitor the next scan event. |
| Picked Up | Aramex Australia has collected the parcel from the sender's address or drop-off point. | Monitor the next scan event. |
| In Transit | The parcel is moving through the Aramex Australia network towards the delivery region. | Monitor the next scan event. |
| At Delivery Franchise | The parcel has arrived at the Aramex franchise depot responsible for delivery in the recipient's area. | Monitor the next scan event. |
| Out for Delivery | A delivery driver has the parcel and is en route to the recipient's address today. | Monitor the next scan event. |
| Delivery Attempted | A delivery attempt was made but the recipient was not available. A notification card may have been left. | Check for a card left at the door; arrange redelivery or depot collection as instructed. |
Aramex Australia Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
Aramex Australia standard (2 letters + 10 digits)
RX12345678902 letters + 10 digits
Most common format post-Fastway rebrand. Legacy Fastway numbers in this format still work on aramex.com.au.
Aramex Australia alphanumeric (AA prefix)
AA0123456789AA + 10 digits
AA-prefix format used for some merchant integrations.
How to Track a Aramex Australia Package
Follow these steps to get real-time status on any Aramex Australia shipment.
Track your Aramex Australia parcel at aramex.com.au by clicking 'Track Shipment'. Enter your tracking number and press Track
The results show the current status, scan events with dates and times, and the estimated delivery date. Aramex Australia's franchisee network means tracking updates are available at the regional level
The Aramex mobile app (iOS and Android) provides push notifications for key delivery events. Email notifications are sent at shipment creation and delivery
Common Aramex Australia Tracking Problems
Expand each issue for the cause, what to do, and when to call Aramex Australia directly.
Legacy Fastway tracking number not working on Aramex portal
Cause
Post-rebrand, all tracking now goes through aramex.com.au, but legacy numbers are still valid.
What to do
Enter the full Fastway tracking number at aramex.com.au/tools/track - all legacy Fastway numbers are supported.
Escalate when
If the number truly returns no results after 48 hours of shipment creation, contact Aramex Australia at +61 (0)2 9737 8288.
Tracking not updating after pickup
Cause
Franchise depots vary in scanning frequency; rural routes have fewer intermediate scans.
What to do
Wait 48 hours for the next scan; check aramex.com.au tracker.
Escalate when
If no update after 5 business days, contact Aramex Australia support.
Delivery attempted but recipient absent
Cause
Driver arrived when no one was home; notification card may have been left.
What to do
Check for a calling card at the door; use the card or tracking page instructions to arrange redelivery or depot collection.
Escalate when
After two failed attempts, parcel may be held at the franchise depot for 5 business days before return; contact Aramex to collect.
Parcel showing at franchise depot for multiple days without delivery
Cause
High volume period, driver route adjustment, or delivery attempted without update.
What to do
Contact the local Aramex franchise depot directly (details on aramex.com.au) or call the national number.
Escalate when
If no delivery after 5 business days at depot, escalate through Aramex Australia customer support.
Aramex Australia Shipping Services Compared
Compare Aramex Australia service tiers and their typical delivery windows side by side.
Service options
Aramex Australia services include Road Express (standard 1-5 days)
Everyday shipping Transit times vary by route
Overnight Saver
Urgent deliveries Higher shipping cost
Parcel Connect Drop-Off
Everyday shipping Transit times vary by route
Signature Required
Everyday shipping Transit times vary by route
Authority to Leave
Everyday shipping Transit times vary by route
Aramex Australia Delivery Times by Service
Within same city (major cities)
1-2 business days
1-2 business days
Sydney to Melbourne
1-2 business days
1-2 business days
Sydney to Brisbane
2-3 business days
2-3 business days
Sydney to Perth
5-7 business days
5-7 business days
Regional areas
1-3 business days
add 1-3 days
Remote areas (NT, far north QLD, WA)
5-10 business days
5-10 business days
Aramex Australia Tracking FAQs
Answers to the most frequently asked questions about Aramex Australia tracking and delivery.
01 How do I track my Aramex Australia (Fastway) parcel?
Go to aramex.com.au, click 'Track Shipment', enter your tracking number, and press Track.
02 Fastway rebranded to Aramex - can I still use my Fastway tracking number?
Yes, Fastway tracking numbers are compatible with the Aramex Australia tracking system at aramex.com.au.
03 What is Parcel Connect?
Parcel Connect is Aramex Australia's network of third-party drop-off and pickup locations (newsagents, post offices, etc.) where parcels can be sent from or collected after a failed delivery.
04 How long does Aramex take from Sydney to Perth?
Sydney to Perth typically takes 5-7 business days via Aramex's road express network.
05 How do I arrange a re-delivery for an Aramex parcel?
Contact Aramex Australia at 1300 108 700 or visit aramex.com.au to arrange re-delivery or redirect to a Parcel Connect location.
Get Help from Aramex Australia
If the latest scan still does not make sense, contact Aramex Australia directly with your tracking number ready.
Support hours: Monday to Friday 8 AM - 6 PM
About Aramex Australia
Fastway Couriers was founded in New Zealand in 1983 and quickly expanded to Australia via the franchisee model. The Fastway franchise network grew to be one of Australia's largest independent courier networks by the 2010s. In 2016, Aramex International acquired a majority stake in Fastway Group (covering Australia, New Zealand, Ireland, and South Africa). Following global brand consolidation, Fastway Australia rebranded to Aramex Australia in 2021. Aramex International, headquartered in Dubai, is one of the world's top 10 logistics companies with operations across the Middle East, Africa, Asia, and other regions.
- Official site
- https://www.aramex.com.au/
- Track packages
- https://www.aramex.com.au/tools/track
- Support portal
- Open support →
- Network type
- Private Courier
- Country
- AU
- Region
- oceania
- Coverage
- Aramex Australia covers all Australian states and territories including regional areas. Service to remote NT, far north QLD, and outback WA is available with extended timescales.
- Support hours
- Monday to Friday 8 AM - 6 PM
- Last verified
- Apr 22, 2026
Referenced sources