InPost is one of Europe's most innovative parcel companies, best known for its Paczkomat automated parcel machine (APM) network - the dense grid of orange locker boxes found across Polish cities, UK high streets, and European urban centres. Rather than waiting at home for a delivery, InPost customers pick up their parcel at any time from a nearby locker using a code sent by SMS or app. This guide explains InPost tracking, the locker delivery process, and how to use the InPost app.
Track InPost Poland Package
Track your InPost parcel locker delivery. Enter your InPost tracking number for real-time delivery status across Poland, UK, Italy, Spain, and other European markets.
InPost Poland Tracking
Key facts about InPost Poland
InPost is Europe's largest automated
InPost is Europe's largest automated parcel locker (APM) network, with over 40,000 Paczkomat lockers in Poland and expanding across the UK, Italy, France, Spain, and other European markets.
Tracking
Tracking numbers are alphanumeric.
InPost revolutionised parcel delivery by
InPost revolutionised parcel delivery by enabling 24/7 contactless pickup from self-service lockers.
InPost is also the second-largest
InPost is also the second-largest parcel carrier in Poland by volume.
InPost Poland Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Prepared by the Sender | The sender has registered the shipment and prepared it for dispatch, but InPost has not yet accepted it. | Monitor the next scan event. |
| Parcel shipped at the parcel machine | The sender has deposited the parcel in an InPost Parcel Locker machine, and InPost has accepted it. | Monitor the next scan event. |
| Picked up from Sender | InPost courier has collected the parcel directly from the sender. | Monitor the next scan event. |
| Parcel waiting for transferring | The parcel is at an InPost facility awaiting transfer to the next stage of the network. | Monitor the next scan event. |
| Parcel in the warehouse | The parcel has arrived at an InPost sorting warehouse. | Monitor the next scan event. |
| On the road | The parcel is in transit between InPost facilities. | Monitor the next scan event. |
InPost Poland Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
InPost standard (24-digit numeric)
52000001234567890123456724 digits
Standard format for InPost Poland shipments. Numbers starting with 5 or 6 are common for parcel locker deliveries.
How to Track a InPost Poland Package
Follow these steps to get real-time status on any InPost Poland shipment.
Track your InPost parcel at inpost.co.uk (UK) or inpost.pl (Poland) by entering your tracking number. The tracking page shows current status and, once the parcel is in a locker, provides the locker location and pickup code
The InPost app (iOS and Android) is the primary way to manage InPost deliveries, showing real-time status, locker location on a map, and providing the opening code. An SMS is sent to the recipient when the parcel is placed in the locker, containing the locker address and a unique 6-digit pickup code
Find your InPost Poland tracking number
Locate your InPost Poland tracking number on your shipping confirmation email, order receipt, or shipping label.
Go to the tracking page
Visit https://inpost.pl/en/find-parcel and enter your tracking number in the search field.
Common InPost Poland Tracking Problems
Expand each issue for the cause, what to do, and when to call InPost Poland directly.
Parcel not collected from locker within 48 hours
Cause
Recipient did not collect within the 48-hour window.
What to do
Contact InPost immediately; they may be able to extend the hold period or move the parcel. After 48 hours uncollected, the parcel is typically returned to sender.
Escalate when
If parcel has been returned, contact the sender to arrange resend.
Collection code not received via SMS/email
Cause
Mobile number or email incorrect, or notification system delay.
What to do
Track the parcel at inpost.pl/en/find-parcel - the locker address and code are shown in the tracking detail when parcel is placed.
Escalate when
If code not visible in tracking after the parcel is in locker status, call InPost support.
Locker compartment won't open with code
Cause
Code entered incorrectly, or technical fault with the locker.
What to do
Re-enter the 6-digit code carefully; try the QR code scan option in the InPost app. Use the helpline button on the locker.
Escalate when
If locker is non-functional, call the number displayed on the locker or InPost support to be directed to the nearest alternative locker.
Tracking shows no movement after sender preparation
Cause
Parcel not yet physically deposited in a locker or collected by courier.
What to do
Wait 24-48 hours for the first scan; confirm with sender that the parcel has been dropped off.
Escalate when
If no scan after 3 business days, contact InPost support via inpost.pl.
InPost Poland Shipping Services Compared
Compare InPost Poland service tiers and their typical delivery windows side by side.
Service options
InPost services include Paczkomat (locker-to-locker delivery)
Everyday shipping Transit times vary by route
Courier Delivery (home delivery)
Residential shipments Slower than air options
Returns via Locker
Everyday shipping Transit times vary by route
Business Shipping API
Everyday shipping Transit times vary by route
e-commerce platform integration
Everyday shipping Transit times vary by route
InPost Poland Delivery Times by Service
Poland domestic Paczkomat
1-3 business days
1-3 business days
UK domestic
1-3 business days
1-3 business days
Cross-border Poland to UK
3-7 business days
3-7 business days
Cross-border Poland to Western Europe
3-7 business days
3-7 business days
InPost Poland Tracking FAQs
Answers to the most frequently asked questions about InPost Poland tracking and delivery.
01 How do I pick up my parcel from an InPost Paczkomat locker?
You will receive an SMS with a 6-digit code when your parcel arrives in the locker. Enter the code on the locker touchscreen to open your compartment.
02 How long does InPost hold my parcel in the locker?
InPost holds parcels in lockers for 48-72 hours. After that, the parcel is moved and you will be notified of the new collection point.
03 Can I send a parcel with InPost?
Yes, you can drop off parcels at any InPost Paczkomat locker or InPost service point.
04 What if my parcel is too big for the locker?
Oversized parcels are redirected to courier home delivery or an InPost service point for collection.
05 Is InPost available in the UK?
Yes, InPost operates 7,000+ locker locations across the UK, commonly found in supermarkets, petrol stations, and high streets.
Get Help from InPost Poland
If the latest scan still does not make sense, contact InPost Poland directly with your tracking number ready.
About InPost Poland
InPost was founded in 1999 in Kraków, Poland by Rafal Brzoska. The company launched its first Paczkomat locker in 2009, revolutionising parcel delivery by enabling contactless, round-the-clock pickup. InPost grew to become Poland's leading parcel locker operator and went public on Euronext Amsterdam in January 2021 in a EUR 2.8 billion IPO. Since 2021, InPost has aggressively expanded across Europe, acquiring UK parcel business and establishing locker networks in France, Italy, Spain, and Luxembourg.
- Official site
- https://inpost.pl/
- Track packages
- https://inpost.pl/en/find-parcel
- Support portal
- Open support →
- Network type
- Private Courier
- Country
- PL
- Region
- europe
- Coverage
- InPost operates in Poland (40,000+ lockers), UK (7,000+ lockers), France, Italy, Spain, Luxembourg, and other European markets. The locker network covers major urban areas, supermarkets, petrol stations, and high street locations.
- Last verified
- Apr 14, 2026
Referenced sources