InPost is one of Europe's most innovative parcel companies, best known for its Paczkomat automated parcel machine (APM) network - the dense grid of orange locker boxes found across Polish cities, UK high streets, and European urban centres. Rather than waiting at home for a delivery, InPost customers pick up their parcel at any time from a nearby locker using a code sent by SMS or app. This guide explains InPost tracking, the locker delivery process, and how to use the InPost app.
Track InPost UK Package
Track your InPost parcel locker delivery. Enter your InPost tracking number for real-time delivery status across Poland, UK, Italy, Spain, and other European markets.
InPost UK Tracking
Key facts about InPost UK
InPost is Europe's largest automated
InPost is Europe's largest automated parcel locker (APM) network, with over 40,000 Paczkomat lockers in Poland and expanding across the UK, Italy, France, Spain, and other European markets.
Tracking
Tracking numbers are alphanumeric.
InPost revolutionised parcel delivery by
InPost revolutionised parcel delivery by enabling 24/7 contactless pickup from self-service lockers.
InPost is also the second-largest
InPost is also the second-largest parcel carrier in Poland by volume.
InPost UK Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Label Created | A shipping label has been generated for the parcel. InPost UK has not yet received the physical package. | Monitor the next scan event. |
| Ready for Dispatch | The sender has prepared the parcel and it is ready to be collected by InPost UK or dropped off at an InPost point. | Monitor the next scan event. |
| Scan In - Hub | The parcel has been scanned at an InPost UK regional hub, confirming it is in the InPost network and being processed for onward transit. | Monitor the next scan event. |
| Scan In - Delivery Depot | The parcel has arrived at the local delivery depot nearest to the recipient. It is being prepared for final delivery. | Monitor the next scan event. |
| Out for Delivery | The parcel has been loaded onto a delivery van and is en route to the recipient's address today. | Monitor the next scan event. |
| Delivered to Locker | The parcel has been placed in an InPost locker chosen by the recipient. A collection code has been sent via email or SMS. | Collect the parcel from the locker within 72 hours using the code provided. |
InPost UK Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
InPost UK Door-to-Door / Locker
52000001234567890123456724-character numeric string
InPost UK tracking numbers are 24 digits, consistent with the InPost group standard used across Poland and other markets. Some older or international labels may use the CS123456789GB format.
InPost UK (international label variant)
CS123456789GB2 uppercase letters + 9 digits + 2 uppercase letters (GS1 S10)
Used on some cross-border shipments. The GB suffix denotes UK destination.
How to Track a InPost UK Package
Follow these steps to get real-time status on any InPost UK shipment.
Track your InPost parcel at inpost.co.uk (UK) or inpost.pl (Poland) by entering your tracking number. The tracking page shows current status and, once the parcel is in a locker, provides the locker location and pickup code
The InPost app (iOS and Android) is the primary way to manage InPost deliveries, showing real-time status, locker location on a map, and providing the opening code. An SMS is sent to the recipient when the parcel is placed in the locker, containing the locker address and a unique 6-digit pickup code
Find your InPost UK tracking number
Locate your InPost UK tracking number on your shipping confirmation email, order receipt, or shipping label.
Go to the tracking page
Visit https://inpost.co.uk/parcel-tracking and enter your tracking number in the search field.
Common InPost UK Tracking Problems
Expand each issue for the cause, what to do, and when to call InPost UK directly.
Parcel expired in locker and not collected
Cause
Recipient missed the 72-hour collection window.
What to do
Contact InPost UK immediately on 0330 335 0950. In many cases the parcel is transferred to a depot and can still be collected.
Escalate when
If InPost UK confirms the parcel has been returned to sender, contact the sender for a replacement.
Collection code not received
Cause
Notification email or SMS may have been filtered to spam, or the contact details on the order are incorrect.
What to do
Check your spam/junk folder. Log into your InPost account to retrieve the code. Contact InPost UK support if not found.
Escalate when
If code cannot be retrieved within 24 hours of 'Delivered to Locker' status, call 0330 335 0950.
Tracking not updating after label created
Cause
Sender has not yet dropped off or handed the parcel to InPost.
What to do
Allow 24-48 hours from the estimated dispatch date for a scan event to appear.
Escalate when
If no update 48 hours after expected dispatch, contact the sender to confirm the parcel has been handed to InPost.
Parcel marked delivered but not received
Cause
May have been placed in a locker at a different location, or delivered to a neighbour.
What to do
Check the tracking for the exact delivery location. Check nearby InPost lockers if a locker delivery was specified.
Escalate when
If the parcel cannot be located, contact InPost UK on 0330 335 0950 to open an investigation.
InPost UK Shipping Services Compared
Compare InPost UK service tiers and their typical delivery windows side by side.
Service options
InPost services include Paczkomat (locker-to-locker delivery)
Everyday shipping Transit times vary by route
Courier Delivery (home delivery)
Residential shipments Slower than air options
Returns via Locker
Everyday shipping Transit times vary by route
Business Shipping API
Everyday shipping Transit times vary by route
e-commerce platform integration
Everyday shipping Transit times vary by route
InPost UK Delivery Times by Service
Poland domestic Paczkomat
1-3 business days
1-3 business days
UK domestic
1-3 business days
1-3 business days
Cross-border Poland to UK
3-7 business days
3-7 business days
Cross-border Poland to Western Europe
3-7 business days
3-7 business days
InPost UK Tracking FAQs
Answers to the most frequently asked questions about InPost UK tracking and delivery.
01 How do I pick up my parcel from an InPost Paczkomat locker?
You will receive an SMS with a 6-digit code when your parcel arrives in the locker. Enter the code on the locker touchscreen to open your compartment.
02 How long does InPost hold my parcel in the locker?
InPost holds parcels in lockers for 48-72 hours. After that, the parcel is moved and you will be notified of the new collection point.
03 Can I send a parcel with InPost?
Yes, you can drop off parcels at any InPost Paczkomat locker or InPost service point.
04 What if my parcel is too big for the locker?
Oversized parcels are redirected to courier home delivery or an InPost service point for collection.
05 Is InPost available in the UK?
Yes, InPost operates 7,000+ locker locations across the UK, commonly found in supermarkets, petrol stations, and high streets.
Get Help from InPost UK
If the latest scan still does not make sense, contact InPost UK directly with your tracking number ready.
About InPost UK
InPost was founded in 1999 in Kraków, Poland by Rafal Brzoska. The company launched its first Paczkomat locker in 2009, revolutionising parcel delivery by enabling contactless, round-the-clock pickup. InPost grew to become Poland's leading parcel locker operator and went public on Euronext Amsterdam in January 2021 in a EUR 2.8 billion IPO. Since 2021, InPost has aggressively expanded across Europe, acquiring UK parcel business and establishing locker networks in France, Italy, Spain, and Luxembourg.
- Official site
- https://www.inpost.co.uk/users/track-my-parcel/
- Track packages
- https://inpost.co.uk/parcel-tracking
- Support portal
- Open support →
- Network type
- Private Courier
- Country
- GB
- Region
- europe
- Coverage
- InPost operates in Poland (40,000+ lockers), UK (7,000+ lockers), France, Italy, Spain, Luxembourg, and other European markets. The locker network covers major urban areas, supermarkets, petrol stations, and high street locations.
- Last verified
- Apr 3, 2026
Referenced sources