InPost is one of Europe's most innovative parcel companies, best known for its Paczkomat automated parcel machine (APM) network - the dense grid of orange locker boxes found across Polish cities, UK high streets, and European urban centres. Rather than waiting at home for a delivery, InPost customers pick up their parcel at any time from a nearby locker using a code sent by SMS or app. This guide explains InPost tracking, the locker delivery process, and how to use the InPost app.
Track InPost Package
Track your InPost parcel locker delivery. Enter your InPost tracking number for real-time delivery status across Poland, UK, Italy, Spain, and other European markets.
InPost Tracking
Key facts about InPost
InPost is Europe's largest automated
InPost is Europe's largest automated parcel locker (APM) network, with over 40,000 Paczkomat lockers in Poland and expanding across the UK, Italy, France, Spain, and other European markets.
Tracking
Tracking numbers are alphanumeric.
InPost revolutionised parcel delivery by
InPost revolutionised parcel delivery by enabling 24/7 contactless pickup from self-service lockers.
InPost is also the second-largest
InPost is also the second-largest parcel carrier in Poland by volume.
InPost Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Prepared by the Sender | The sender has registered the parcel in the InPost system. The parcel label has been created but the parcel has not yet been deposited or collected. | Monitor the next scan event. |
| Parcel Shipped at Parcel Machine (Paczkomat) | The sender has deposited the parcel into an InPost Paczkomat (automated parcel locker). InPost has possession of the parcel. | Monitor the next scan event. |
| Picked Up from Sender / Client | An InPost courier has collected the parcel from the sender's address. | Monitor the next scan event. |
| Parcel Waiting for Transfer | The parcel has arrived at an InPost facility and is waiting to be moved to the next stage of the network. | Monitor the next scan event. |
| Parcel in Warehouse | The parcel has arrived at an InPost sorting warehouse and is being processed. | Monitor the next scan event. |
| On the Road | The parcel is in transit between InPost facilities or being transported towards the delivery location. | Monitor the next scan event. |
InPost Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
InPost Paczkomat (Parcel Locker) & Courier
52000001268004108677009824-digit numeric
InPost Poland uses 24-digit numeric tracking numbers. Paczkomat parcels often start with 6. Multiple parcels can be tracked simultaneously by entering numbers separated by commas.
How to Track a InPost Package
Follow these steps to get real-time status on any InPost shipment.
Track your InPost parcel at inpost.co.uk (UK) or inpost.pl (Poland) by entering your tracking number. The tracking page shows current status and, once the parcel is in a locker, provides the locker location and pickup code
The InPost app (iOS and Android) is the primary way to manage InPost deliveries, showing real-time status, locker location on a map, and providing the opening code. An SMS is sent to the recipient when the parcel is placed in the locker, containing the locker address and a unique 6-digit pickup code
Find your InPost tracking number
Locate your InPost tracking number on your shipping confirmation email, order receipt, or shipping label.
Go to the tracking page
Visit https://inpost.pl/en/find-parcel and enter your tracking number in the search field.
Common InPost Tracking Problems
Expand each issue for the cause, what to do, and when to call InPost directly.
Paczkomat parcel not collected within time limit
Cause
Parcels are held in the Paczkomat locker for typically 48-72 hours. After that, they are returned to the sender.
What to do
Collect your parcel as soon as you receive the SMS with the 6-digit code. The locker is accessible 24/7.
Escalate when
Contact InPost at 722 444 000 if your parcel was returned before the collection window expired.
Collection code SMS not received
Cause
Phone number may be incorrect in your InPost profile, or SMS may be delayed.
What to do
Check the InPost Mobile app or your email for the collection code. Ensure the correct phone number is registered.
Escalate when
Contact InPost at 722 444 000 to request the code be resent.
Parcel stuck in warehouse with no movement
Cause
High-volume periods (Christmas, major sales) can cause processing delays at InPost sorting centres.
What to do
Track at inpost.pl/en/find-parcel. Allow 1-2 extra business days during peak season.
Escalate when
Contact InPost at 722 444 000 if no movement for more than 3 business days.
Parcel rerouted to unexpected Paczkomat
Cause
Courier could not deliver to address; parcel redirected to nearest available locker.
What to do
Check the InPost app or SMS for the new locker location and code. Collect within the time window.
Escalate when
Contact InPost at 722 444 000 if the rerouted location is inconvenient and you need a resend.
InPost Shipping Services Compared
Compare InPost service tiers and their typical delivery windows side by side.
Service options
InPost services include Paczkomat (locker-to-locker delivery)
Everyday shipping Transit times vary by route
Courier Delivery (home delivery)
Residential shipments Slower than air options
Returns via Locker
Everyday shipping Transit times vary by route
Business Shipping API
Everyday shipping Transit times vary by route
e-commerce platform integration
Everyday shipping Transit times vary by route
InPost Delivery Times by Service
Poland domestic Paczkomat
1-3 business days
1-3 business days
UK domestic
1-3 business days
1-3 business days
Cross-border Poland to UK
3-7 business days
3-7 business days
Cross-border Poland to Western Europe
3-7 business days
3-7 business days
InPost Tracking FAQs
Answers to the most frequently asked questions about InPost tracking and delivery.
01 How do I pick up my parcel from an InPost Paczkomat locker?
You will receive an SMS with a 6-digit code when your parcel arrives in the locker. Enter the code on the locker touchscreen to open your compartment.
02 How long does InPost hold my parcel in the locker?
InPost holds parcels in lockers for 48-72 hours. After that, the parcel is moved and you will be notified of the new collection point.
03 Can I send a parcel with InPost?
Yes, you can drop off parcels at any InPost Paczkomat locker or InPost service point.
04 What if my parcel is too big for the locker?
Oversized parcels are redirected to courier home delivery or an InPost service point for collection.
05 Is InPost available in the UK?
Yes, InPost operates 7,000+ locker locations across the UK, commonly found in supermarkets, petrol stations, and high streets.
Get Help from InPost
If the latest scan still does not make sense, contact InPost directly with your tracking number ready.
About InPost
InPost was founded in 1999 in Kraków, Poland by Rafal Brzoska. The company launched its first Paczkomat locker in 2009, revolutionising parcel delivery by enabling contactless, round-the-clock pickup. InPost grew to become Poland's leading parcel locker operator and went public on Euronext Amsterdam in January 2021 in a EUR 2.8 billion IPO. Since 2021, InPost has aggressively expanded across Europe, acquiring UK parcel business and establishing locker networks in France, Italy, Spain, and Luxembourg.
- Official site
- https://inpost.pl
- Track packages
- https://inpost.pl/en/find-parcel
- Support portal
- Open support →
- Network type
- Private Courier
- Country
- PL
- Region
- europe
- Coverage
- InPost operates in Poland (40,000+ lockers), UK (7,000+ lockers), France, Italy, Spain, Luxembourg, and other European markets. The locker network covers major urban areas, supermarkets, petrol stations, and high street locations.
- Last verified
- Apr 11, 2026
Referenced sources