La Poste is France's national postal operator, founded in 1991 and operating as a public limited company since 2010. One of Europe's largest postal groups, La Poste serves all 66 million French addresses through its network of 17,000 points of presence. La Poste offers domestic and international parcel services through its flagship brand Colissimo, and express services via Chronopost. For tracking, visit laposte.fr/outils/suivre-vos-envois or call 36 31.
Track La Poste Package
Track La Poste and Colissimo packages in France. Get real-time delivery status for Colissimo, Chronopost, and international La Poste shipments.
La Poste Tracking
Key facts about La Poste
La Poste tracking
La Poste tracking numbers use UPU S10 format ending in 'FR' (e.g., 6A123456789FR).
Colissimo is La Poste's
Colissimo is La Poste's domestic and international parcel service, delivering to 160+ countries.
Chronopost is La Poste's
Chronopost is La Poste's express brand for next-day and international express delivery.
La Poste delivers Monday-Saturday;
La Poste delivers Monday-Saturday; no standard Sunday delivery for domestic services.
La Poste Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Pris en charge | La Poste has accepted the item and it has entered the postal network. | Monitor the next scan event. |
| En cours de traitement | The parcel is being processed at a La Poste sorting platform. | Monitor the next scan event. |
| En transit | The parcel is moving between La Poste sorting or transit hubs. | Monitor the next scan event. |
| En cours d'acheminement vers le pays de destination | The parcel has left France and is in transit to the destination country. | Monitor the next scan event. |
| Dédouanement en cours | Import or export customs formalities are underway for the shipment. | Monitor the next scan event. |
| Droits de douane à acquitter | Customs duties and taxes have been assessed and must be paid before release. | Pay the customs duties as indicated in the notification to release the parcel. |
La Poste Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
Colissimo / Chronopost (domestic 11-digit)
0564548794111 digits
Used for some domestic Colissimo services.
Registered / Tracked (13-character)
QW120983459872 letters + 11 digits or 1 digit + 1 letter + 11 digits
Standard tracked letter/parcel format.
International (14-character UPU S10)
DE120984567FR2 letters + 9 digits + 2 letters
Last 2 letters are origin country code.
Colissimo large parcel (14 digits)
2981237683567214 digits
Used for larger Colissimo shipments.
International numeric (15-character)
23409812348765415 digits or 1 letter + 14 digits
Used for some international express services.
How to Track a La Poste Package
Follow these steps to get real-time status on any La Poste shipment.
Find the tracking number on your receipt, shipping label, or confirmation email
Open https://www.laposte.fr/outils/suivre-vos-envois
Go to https://www.laposte.fr/outils/suivre-vos-envois.
Enter the tracking number in the search field
Click 'Suivre' (Track) to see the delivery status and scan history
Download the La Poste app for push notifications and delivery management
Common La Poste Tracking Problems
Expand each issue for the cause, what to do, and when to call La Poste directly.
Delivery notice left but no pickup slot available
Cause
Post office hold capacity reached or recipient not checking tracking promptly.
What to do
Visit laposte.fr to request online redelivery, or collect from the branch within the 15-day hold period.
Escalate when
If parcel is returned to sender before the hold expires, contact La Poste support at aide.laposte.fr.
Customs duties notice received for international parcel
Cause
Import value exceeds duty-free threshold or commodity requires inspection.
What to do
Pay assessed duties via the La Poste or customs notification link before the payment deadline.
Escalate when
If duties seem incorrect, contact French Customs (Douane) directly to contest the assessment.
Tracking not updating in transit
Cause
Sorting hub scans can be infrequent; parcels may go 2-4 days without a scan.
What to do
Wait 3-4 business days; check laposte.fr tracker. Domestic parcels typically deliver within 2-5 business days.
Escalate when
If no update after 10 business days, open a trace request at aide.laposte.fr.
Parcel marked delivered but not received
Cause
Left in a safe place, letterbox, or with a neighbour without a signature.
What to do
Check with neighbours and building concierge; check letterbox. File a claim via aide.laposte.fr.
Escalate when
If unresolved after 5 business days, escalate to a formal complaint; La Poste may launch a delivery investigation.
La Poste Shipping Services Compared
Compare La Poste service tiers and their typical delivery windows side by side.
Service options
Colissimo
Tracked domestic parcel delivery, 2-3 business days
Everyday shipping 2 day
Colissimo International
Tracked parcel to 160+ countries
Cross-border shipments 5-15 days
Chronopost
Next business day express delivery (France and international)
Everyday shipping 1 day
Courrier suivi
Tracked letter service
Everyday shipping Transit times vary by route
Lettre recommandee
Registered letter with signature
Everyday shipping Transit times vary by route
La Poste Delivery Times by Service
Colissimo domestic
2 business days
2 business days (J+2) for major cities, J+3 for others
Chronopost express
domestic
1 business day
Next business day by 1 PM within France
Colissimo Europe
3-7 business days
3-7 business days depending on destination
Colissimo International
5-15 business days
5-15 business days (outside Europe)
Lettre Verte
domestic
2 business days
2 business days within France
Lettre Recommandee
Varies by route
Same as Lettre Verte + signature
La Poste Tracking FAQs
Answers to the most frequently asked questions about La Poste tracking and delivery.
01 How do I track a La Poste or Colissimo shipment?
Go to laposte.fr/outils/suivre-vos-envois and enter your tracking number. You can also track via the La Poste app.
02 What does 'Avis de passage depose' mean?
It means a delivery attempt was made but no one was home. A notice card was left with instructions to pick up at a post office or relay point, or to rebook delivery.
03 How do I pick up my Colissimo parcel from a relay point?
Go to the Pickup Point (Relais Colis/Pickup) shown on your notice card or the tracking page with the notice slip and your ID. Items are held for 14-15 days.
04 What is Chronopost?
Chronopost is La Poste's express parcel brand, offering next business day domestic delivery and express international shipping.
05 How long does Colissimo take within France?
Colissimo delivers in 2 business days (J+2) to most French addresses, and J+3 for some remote areas.
06 What is the La Poste tracking number format?
Colissimo domestic numbers are 13-character alphanumeric. International items use UPU S10 format (13 characters ending in 'FR'). Chronopost starts with 'CP' or '8Y'.
Get Help from La Poste
If the latest scan still does not make sense, contact La Poste directly with your tracking number ready.
Support hours: 8:30 AM-7 PM
About La Poste
La Poste traces its history to the royal postal service created by Louis XI in 1477. The modern La Poste was created in 1991 when it separated from France Telecom. La Poste became a public limited company in 2010 and has diversified into banking (La Banque Postale), mobile services, and digital trust services. La Poste Group employs approximately 170,000 people in France and internationally. Its GeoPost subsidiary (including DPDgroup and Chronopost) is one of Europe's leading parcel networks.
- Official site
- http://www.laposte.fr/
- Track packages
- https://www.laposte.fr/outils/suivre-vos-envois
- Support portal
- Open support →
- Network type
- National Post
- Country
- FR
- Region
- europe
- Coverage
- La Poste delivers to all 66+ million French addresses including overseas departments (Guadeloupe, Martinique, French Guiana, La Reunion, Mayotte) and overseas territories. Colissimo International reaches 160+ countries, and GeoPost/DPDgroup covers Europe extensively.
- Support hours
- 8:30 AM-7 PM
- Last verified
- May 5, 2026
Referenced sources