Evri - formerly known as Hermes UK - is one of Britain's biggest parcel delivery networks, handling hundreds of millions of consumer parcels every year for retailers, marketplaces, and private sellers. The 2022 rebrand to Evri reflected an investment in customer experience and reliability. Whether your parcel comes from ASOS, a Vinted seller, or a small business, understanding how Evri tracking works helps you stay ahead of your delivery and quickly resolve any issues that arise. This guide covers everything you need to know about Evri tracking numbers, the tracking portal, typical delivery timescales, and how to contact support.
Track Evri Package
Track your Evri (formerly Hermes UK) parcel online. Find your Evri tracking number, check delivery status, and get estimated delivery times for UK parcels.
Evri Tracking
Key facts about Evri
Evri (rebranded from Hermes UK
Evri (rebranded from Hermes UK in 2022) is one of the UK's largest parcel carriers, delivering over 700 million parcels per year.
Tracking
Tracking numbers are 16 characters long, starting with letters followed by digits.
Evri offers next-day, standard, and
Evri offers next-day, standard, and economy delivery options and operates an extensive ParcelShop network of 5,000+ collection and drop-off points.
Evri is a primary carrier
Evri is a primary carrier for ASOS, Next, eBay, Vinted, and many UK online retailers.
Evri Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| We're expecting it | Evri has been notified of the parcel but has not yet received it. The sender may not have dropped it off yet. | Monitor the next scan event. |
| We've got it | Evri has received the parcel, either at a ParcelShop or from a courier collection, and is processing it at the hub. | Monitor the next scan event. |
| Sorted at national hub / Hub trailer via sorter | The parcel has been sorted at Evri's national hub and is heading towards the local delivery depot. | Monitor the next scan event. |
| Receipt at depot | The parcel has arrived at the local Evri delivery depot. | Monitor the next scan event. |
| On its way | The parcel is at the delivery depot and Evri will notify when it is out for delivery. | Monitor the next scan event. |
| Out for delivery | Your parcel is with a courier and will be delivered today. | Monitor the next scan event. |
Evri Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
Evri standard parcel (16-digit barcode)
123456789012345616 digits
Standard 16-digit barcode number used across all Evri services. This is the number printed on the parcel label.
How to Track a Evri Package
Follow these steps to get real-time status on any Evri shipment.
To track your Evri parcel, visit evri.com and click 'Track my parcel' in the header. Enter your 16-character tracking number and your postcode, then press Track
The results page shows the current status, last scan event, and estimated delivery date. Evri sends automated email and SMS notifications to recipients at key stages: Parcel Received at Hub, Out for Delivery, Delivered, and Delivery Attempted
You can also track via the Evri app (iOS and Android) by signing in with your email address or entering the tracking number directly. Retailers integrated with Evri typically show live Evri status within their own order tracking pages
Common Evri Tracking Problems
Expand each issue for the cause, what to do, and when to call Evri directly.
Tracking not recognised or showing 'We're expecting it' for days
Cause
Sender may not have dropped off the parcel yet, or the parcel has not been scanned into the system.
What to do
Allow a few days; if the parcel was dropped at a ParcelShop, confirm with the shop that it was accepted.
Escalate when
If no update after 5 business days, contact the sender or retailer to investigate.
Parcel carried forward / not delivered on the expected day
Cause
Route capacity reached, driver unable to complete all deliveries, or access issue.
What to do
Check tracking for the new expected delivery date; Evri will retry the next working day.
Escalate when
If parcel is carried forward more than twice, contact Evri via the tracking page chat.
Delivery failed three times - parcel being returned
Cause
Repeated absence at delivery address or unresolvable access issues.
What to do
Contact the sender to advise Evri of updated instructions before the parcel is returned.
Escalate when
Once the return has been initiated, contact the sender to arrange a resend with a safe place instruction or collection alternative.
Parcel shows delivered but not received
Cause
Left in porch, safe place, or with a neighbour without direct notification.
What to do
Check the tracking detail for photo evidence of delivery; check with neighbours and around the property.
Escalate when
If no evidence of delivery location or photo is incorrect, contact Evri via evri.com/contact within 28 days.
Evri Shipping Services Compared
Compare Evri service tiers and their typical delivery windows side by side.
Service options
Evri services include Standard Delivery (1-3 business days for most UK addresses
Everyday shipping Transit times vary by route
Economy Delivery (2-5 business days)
Everyday shipping 2-5 days
Next Day Delivery (for business accounts)
Urgent deliveries Higher shipping cost
ParcelShop Drop-Off (send parcels from over 5
Everyday shipping Transit times vary by route
000 locations)
Everyday shipping Transit times vary by route
Evri Delivery Times by Service
Standard UK mainland delivery
1-3 business days
1-3 business days
Economy delivery
2-5 business days
2-5 business days
Next-day delivery (business accounts)
1 business day
next business day if booked before 5 PM
Remote Scottish Highlands and Islands
Varies by route
add 1-2 additional business days
Northern Ireland
2-4 business days
2-4 business days
Channel Islands and Isle of Man
2-5 business days
2-5 business days
Evri Tracking FAQs
Answers to the most frequently asked questions about Evri tracking and delivery.
01 How do I track my Evri parcel?
Go to evri.com, click 'Track my parcel', enter your 16-character tracking number and postcode, and press Track.
02 My Evri parcel says 'Delivered' but I did not receive it. What should I do?
First check with neighbours and look for a card through your letterbox. If still not found, raise a claim on the Evri website within 28 days of the expected delivery date.
03 Can I redirect my Evri parcel to a different address?
Evri does not currently offer in-flight address redirection for most parcels. Contact the retailer who sent the parcel to arrange a redirect.
04 How many delivery attempts does Evri make?
Evri typically makes up to three delivery attempts. After that, the parcel is held at a ParcelShop for up to 10 days before being returned to the sender.
05 What is a ParcelShop?
A ParcelShop is a participating local shop (newsagent, convenience store, etc.) where you can drop off or collect Evri parcels. There are over 5,000 ParcelShops across the UK.
Get Help from Evri
If the latest scan still does not make sense, contact Evri directly with your tracking number ready.
Support hours: Monday to Friday, 8 AM - 6 PM; Saturday 9 AM - 1 PM
About Evri
Evri began as Hermes Logistik Gruppe, a German logistics company that established its UK operations in the early 2000s. By the 2010s, Hermes UK had grown into one of Britain's top parcel carriers, known for its extensive network of self-employed couriers. Following customer service improvements and a complete brand overhaul, the company rebranded to Evri in March 2022. The rebrand was accompanied by investment in courier pay rates, technology upgrades, and the ParcelShop network. Evri is owned by Advent International and remains one of the UK's largest independent parcel carriers by volume.
- Official site
- https://www.evri.com/
- Track packages
- https://www.evri.com/track-a-parcel
- Support portal
- Open support →
- Network type
- Private Courier
- Country
- GB
- Region
- europe
- Coverage
- Evri delivers to all UK postcodes including mainland England, Scotland, Wales, and Northern Ireland. Delivery to Scottish Highlands and Islands, Orkney, Shetland, and the Western Isles is available with extended timescales. Evri does not directly offer international delivery; cross-border shipments are handled by partner carriers.
- Support hours
- Monday to Friday, 8 AM - 6 PM; Saturday 9 AM - 1 PM
- Last verified
- Apr 10, 2026
Referenced sources