PK-DEX is a Malaysian courier company offering domestic parcel delivery services across Peninsular Malaysia and East Malaysia. The carrier serves e-commerce merchants and businesses with competitive delivery rates and tracking. This guide covers PK-DEX tracking and delivery information.
Track PK-DEX Package
Track your PK-DEX parcel in Malaysia. Enter your PK-DEX tracking number for real-time delivery status on Malaysian domestic and regional shipments.
PK-DEX Tracking
Key facts about PK-DEX
PK-DEX is a Malaysian courier
PK-DEX is a Malaysian courier and parcel delivery company providing domestic delivery services in Malaysia.
Tracking
Tracking numbers are alphanumeric.
PK-DEX competes with J&T Malaysia
PK-DEX competes with J&T Malaysia, Ninja Van Malaysia, and other local couriers for Malaysian e-commerce parcel delivery.
PK-DEX Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Order Processed | The order has been packed at the Daraz warehouse and is ready for dispatch. The package may still be at the warehouse. | Monitor the next scan event. |
| In Transit | The package is being transported through the Daraz Express (PK-DEX) logistics network between hubs. | Monitor the next scan event. |
| Out for Delivery | The package is in the hands of the PK-DEX delivery rider and will arrive at the address today. | Be available at the delivery address or monitor your phone for rider contact. |
| Delivery Attempted | The PK-DEX rider attempted delivery but was unable to complete it (recipient absent, address issue). | Contact PK-DEX or Daraz customer service to reschedule delivery. |
| Delivered | The package has been successfully delivered to the recipient at the destination address. | Monitor the next scan event. |
| Returned | The package has been returned to the seller/merchant after failed delivery attempts or customer return initiation. | Contact Daraz customer service for a refund or redelivery arrangement. |
PK-DEX Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
PK-DEX / Daraz Express
AEPK123456789DEXAlphanumeric ending in DEX
PK-DEX tracking numbers end in 'DEX'. They may also start with 'PK-' followed by alphanumeric characters.
How to Track a PK-DEX Package
Follow these steps to get real-time status on any PK-DEX shipment.
Track your PK-DEX parcel on the official PK-DEX website by entering your tracking number in the tracking section
Find your PK-DEX tracking number
Locate your PK-DEX tracking number on your shipping confirmation email, order receipt, or shipping label.
Go to the tracking page
Visit https://logistics.dex.lk/tracking and enter your tracking number in the search field.
Read your delivery status
Review the latest scan event to see where your PK-DEX shipment is and when it is expected to arrive.
Common PK-DEX Tracking Problems
Expand each issue for the cause, what to do, and when to call PK-DEX directly.
Tracking shows 'Order Processed' for too long
Cause
The package is still at the Daraz warehouse awaiting handover to the delivery team.
What to do
2-5 business days for metro cities, 4-7 days for smaller areas.
Escalate when
Contact Daraz customer service at (+92) 21 111-132-729 if no movement after 5 business days.
Delivery attempted but nobody called
Cause
Rider may not have the correct contact number or the address was hard to locate.
What to do
Ensure your Daraz account has the correct contact number. Check with neighbours or building security.
Escalate when
Contact Daraz if no redelivery attempt is made within 2 business days.
Tracking shows delivered but package not received
Cause
Package may have been signed by a neighbour, left at reception, or there is a scanning error.
What to do
Check with nearby residents and building reception. Report via the Daraz app within 3 days of the delivery date.
Escalate when
Open a dispute in the Daraz app immediately if the package is not found.
Tracking number ends with DEX but shows wrong carrier on third-party sites
Cause
PK-DEX numbers may not be recognised by all third-party tracking services.
What to do
Track directly through the Daraz app or at dex.com.pk with the DEX tracking number.
Escalate when
Contact Daraz support if the official tracking page also shows no data.
PK-DEX Shipping Services Compared
Compare PK-DEX service tiers and their typical delivery windows side by side.
Service options
Domestic parcel delivery
Everyday shipping Transit times vary by route
express delivery
Everyday shipping Transit times vary by route
standard delivery
Everyday shipping Transit times vary by route
tracking.
Everyday shipping Transit times vary by route
PK-DEX Delivery Times by Service
Peninsular Malaysia
1-3 business days
1-3 business days
East Malaysia
3-7 business days
3-7 business days
PK-DEX Tracking FAQs
Answers to the most frequently asked questions about PK-DEX tracking and delivery.
01 How do I track my PK-DEX parcel?
Enter your tracking number on the PK-DEX website.
02 How long does PK-DEX take within Peninsular Malaysia?
1-3 business days for most Peninsular Malaysia destinations.
03 Does PK-DEX deliver to East Malaysia?
Yes, PK-DEX delivers to Sabah and Sarawak in East Malaysia, typically taking 3-7 business days.
Get Help from PK-DEX
If the latest scan still does not make sense, contact PK-DEX directly with your tracking number ready.
About PK-DEX
PK-DEX is a Malaysian courier company providing domestic delivery services as part of Malaysia's competitive last-mile logistics market.
- Official site
- https://logistics.dex.lk
- Track packages
- https://logistics.dex.lk/tracking
- Support portal
- Open support →
- Network type
- Private Courier
- Country
- PK
- Region
- asia
- Coverage
- Peninsular Malaysia and East Malaysia (Sabah, Sarawak).
- Last verified
- Apr 28, 2026
Referenced sources