Poste Italiane is Italy's national postal operator, serving over 60 million Italians through more than 12,500 post offices across the country. Beyond its role as the national postal service, Poste Italiane is also one of Italy's largest financial services providers through its BancoPosta and Poste Pay brands. For parcel delivery, Poste Italiane competes with private couriers including BRT, SDA Express, and GLS Italy, while remaining the primary carrier for government mail, social benefit notices, and international EMS. This guide covers how to track your Poste Italiane parcel and understand your tracking number.
Track Italy Post Package
Traccia il tuo pacco Poste Italiane. Inserisci il numero di tracciamento per aggiornamenti in tempo reale su spedizioni nazionali e internazionali di Poste Italiane.
Italy Post Tracking
Key facts about Italy Post
Poste Italiane is Italy's national
Poste Italiane is Italy's national postal operator, offering Pacco ordinario, Pacco celere (express), and EMS international services.
EMS tracking uses UPU S10
EMS tracking uses UPU S10 format ending in IT.
Poste Italiane operates over 12,500
Poste Italiane operates over 12,500 post offices across Italy and provides financial services (Poste Pay, BancoPosta) in addition to mail and parcel delivery.
Italy Post Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Presa in carico (Taking Charge / Accepted) | Poste Italiane has accepted the parcel and it is under process for registration and shipment. | Monitor the next scan event. |
| In transito (In Transit) | The shipment has departed and is moving between distribution centres, transit points, and transport vehicles toward its destination. | Monitor the next scan event. |
| In lavorazione presso il Centro Operativo Postale (Processing at Postal Operations Centre) | The parcel is being sorted or processed at a specific Poste Italiane facility. | Monitor the next scan event. |
| Sdoganamento (Customs Clearance) | Applied to international shipments; the package is undergoing customs inspections in the destination country. | If customs requests additional documentation, provide it promptly to avoid return of the package. |
| Fermo in Dogana (Held at Customs) | The package is held at the international customs hub (Centro Scambi Internazionale) for inspection or duties assessment. | Watch for a customs notification and pay any assessed duties/VAT to release the package. |
| In consegna (Out for Delivery) | The parcel has arrived at the local delivery hub or designated delivery post office and is being delivered today. | Monitor the next scan event. |
Italy Post Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
Poste Italiane Raccomandata / Pacco Ordinario (domestic)
20065820353112-digit numeric
Standard domestic tracking number for Italian postal services. Found on the receipt under the barcode.
character alphanumeric
2 uppercase letters + 9 digits + 2-letter country code
UPU S10 format. Common Italian-origin prefixes: EB (EMS), RR (Raccomandata Internazionale), CP (Pacco). The 'IT' suffix appears on Italy-originating items; international items entering Italy will have a different country suffix.
Poste Italiane Posta1 / Postapriority International
RA123456789ITAlphanumeric barcode on adhesive label
Found on the adhesive label for Posta1 and Postapriority International services.
How to Track a Italy Post Package
Follow these steps to get real-time status on any Italy Post shipment.
Track your Poste Italiane parcel at poste.it by navigating to 'Cerca la tua spedizione' (Find your shipment). Enter your tracking number and press Cerca (Search)
The tracking page shows the current status, scan events, and estimated delivery. For EMS and registered mail, scan events are updated at each postal facility
The Poste Italiane mobile app (iOS and Android) provides the same functionality with push notifications. SMS notification is available for registered users
Common Italy Post Tracking Problems
Expand each issue for the cause, what to do, and when to call Italy Post directly.
Package stuck in 'In transito' for many days
Cause
Long transit periods between major hubs, especially for parcels travelling from northern to southern Italy or entering/exiting Italy internationally. Weekends and public holidays also cause multi-day gaps.
What to do
Allow the full estimated delivery window. Poste Italiane does not deliver on Saturdays or Sundays for standard services.
Escalate when
If stuck in transit for more than 10 business days domestically, or 20 days internationally, contact Poste Italiane at 803.160 (from Italy).
Package held at customs (Fermo in Dogana)
Cause
International packages entering or leaving Italy may be held at the Centro Scambi Internazionale for inspection and import duty assessment.
What to do
Monitor for a customs notification. Pay any VAT or duties assessed. Packages are typically held up to 30 days before return.
Escalate when
If held more than 10 business days without notification, contact Poste Italiane's customer service.
Mancata consegna - package not collected within hold period
Cause
Recipient was not home at delivery. Packages are held at the post office for a maximum of 10 business days.
What to do
Check your letterbox for an avviso di giacenza notification slip. Collect the package from the designated post office with valid ID within 10 business days.
Escalate when
After 10 business days, unclaimed packages are returned to the sender.
Poste Italiane website unavailable or tracking unresponsive
Cause
The Poste Italiane website is known to experience downtime, especially during peak periods.
What to do
Use a third-party tracking aggregator as an alternative. Try the direct cerca/spedizioni tracking URL at poste.it.
Escalate when
If unable to track for more than 48 hours, call 803.160.
Italy Post Shipping Services Compared
Compare Italy Post service tiers and their typical delivery windows side by side.
Service options
Poste Italiane services include Pacco Celere (express domestic)
Everyday shipping Transit times vary by route
Pacco Ordinario (standard domestic)
Everyday shipping Transit times vary by route
Raccomandato (registered)
Everyday shipping Transit times vary by route
EMS International
Cross-border shipments Customs and route variability
Priority International
Urgent deliveries Higher shipping cost
Italy Post Delivery Times by Service
Pacco Celere within Italy (north)
1-2 business days
1-2 business days
Pacco Celere south Italy/islands
2-4 business days
2-4 business days
Standard parcel Italy
3-7 business days
3-7 business days
EMS to EU countries
3-7 business days
3-7 business days
EMS to USA
7-14 business days
7-14 business days
EMS to Asia
7-14 business days
7-14 business days
Italy Post Tracking FAQs
Answers to the most frequently asked questions about Italy Post tracking and delivery.
01 How do I track my Poste Italiane parcel?
Go to poste.it, click 'Cerca la tua spedizione', enter your tracking number (e.g., EE123456785IT for EMS), and press Cerca.
02 What is an avviso di giacenza?
An avviso di giacenza is a collection notice left by the postman when a delivery attempt fails. It tells you that your parcel is held at the local post office and how long you have to collect it (usually 30 days).
03 Why does delivery to Sicily take longer than Milan?
Southern Italy and the islands have fewer direct postal connections and more complex logistics routing, adding 1-2 days to standard delivery times.
04 What is SDA Express?
SDA Express is Poste Italiane's express courier subsidiary, offering B2B and e-commerce parcel delivery in Italy and internationally, competing with DHL and UPS.
05 How do I file a claim for a lost Poste Italiane EMS parcel?
Submit a claim at any post office within 6 months of posting with the original receipt and proof of value.
Get Help from Italy Post
If the latest scan still does not make sense, contact Italy Post directly with your tracking number ready.
About Italy Post
Poste Italiane traces its origins to the unified Italian postal service established after Italian unification in 1862. The modern corporation was formed in 1998 following privatisation and is partially listed on the Milan stock exchange, with the Italian government retaining approximately 64% ownership. Poste Italiane has diversified significantly beyond traditional mail, with financial services (BancoPosta, Poste Pay, PosteVita insurance) now representing a majority of revenues. The company is Italy's largest employer with over 120,000 employees.
- Official site
- https://www.poste.it/
- Support portal
- Open support →
- Network type
- National Post
- Country
- IT
- Region
- europe
- Coverage
- Poste Italiane covers all Italian regions including Sicily, Sardinia, and smaller Italian islands. International service via UPU partnerships covers over 200 countries.
- Last verified
- May 3, 2026
Referenced sources