Track Serpost Package

Rastrea tu envio de Serpost Peru. Ingresa tu numero de seguimiento EMS o correo registrado de Serpost para ver el estado de entrega en tiempo real.

Serpost Tracking

Serpost (Servicios Postales del Peru S.A.) es el operador postal oficial del Peru, administrando los servicios de correo y paqueteria domesticos e internacionales para mas de 32 millones de peruanos. Desde lima metropolitana hasta las zonas mas remotas de la Amazonia peruana, Serpost garantiza acceso a servicios postales universales. Para envios internacionales de comercio electronico y negocios, el EMS de Serpost es el servicio de eleccion gracias a su seguimiento y velocidad.

Key facts about Serpost

Serpost (Servicios Postales del Peru)

Serpost (Servicios Postales del Peru) is Peru's national postal operator, providing EMS international express, registered mail, and standard parcel services.

EMS tracking uses UPU S10

EMS tracking uses UPU S10 format ending in PE.

Serpost operates over 320 post

Serpost operates over 320 post offices across Peru's 25 regions.

International EMS is widely used

International EMS is widely used by Peruvian sellers and businesses for cross-border shipments.

Serpost Tracking Statuses Explained

Use the last visible scan to decide whether to wait, track more closely, or escalate.

Status	What it means	What to do next
Recepción / Acceptance	Serpost has accepted the parcel at a post office or collection point and registered it in the system.	Monitor the next scan event.
En Proceso (Processing)	The parcel is being sorted and processed at a Serpost facility.	Monitor the next scan event.
En Tránsito (In Transit)	The parcel is moving between Serpost offices or international postal operators.	Monitor the next scan event.
Llegada a Oficina de Destino (Arrived at Destination Office)	The parcel has arrived at the local Serpost office closest to the recipient's address.	Monitor the next scan event.
En Distribución (Out for Delivery)	A Serpost carrier is on their way to deliver the parcel to the recipient's address today.	Ensure someone is available at the delivery address.
Entregado (Delivered)	The parcel has been successfully delivered to and received at the destination address.	Monitor the next scan event.

Can't find your status? Use the full status decoder to translate unclear carrier scan events.

Serpost Tracking Number Formats

Identify your tracking number type before entering it into the search box above.

EMS (Express Mail Service)

EE123456789PE

EE + 9 digits + PE

Used for express international shipments.

Registered Mail

RR123456789PE

RR + 9 digits + PE

Used for certified/registered letters and small packets up to 2 kg.

Parcel Post (Encomienda)

CP123456789PE

CP + 9 digits + PE

Used for standard heavy packages between 2 and 20 kg.

How to Track a Serpost Package

Follow these steps to get real-time status on any Serpost shipment.

Rastrea tu envio de Serpost en serpost.com.pe ingresando tu numero de seguimiento en la seccion 'Rastrear'. Para envios internacionales salientes, el seguimiento dentro del Peru esta disponible; una vez que el paquete sale del Peru, usa el mismo numero UPU S10 en el sitio postal del pais de destino
Find your Serpost tracking number
Locate your Serpost tracking number on your shipping confirmation email, order receipt, or shipping label.
Go to the tracking page
Visit https://www.serpost.com.pe/Cliente/SegumientoLinea and enter your tracking number in the search field.
Read your delivery status
Review the latest scan event to see where your Serpost shipment is and when it is expected to arrive.

Common Serpost Tracking Problems

Expand each issue for the cause, what to do, and when to call Serpost directly.

Tracking number not found

Cause

Tracking data may not be uploaded to the system until the parcel reaches the first processing centre, which can take 2-5 days.

What to do

Wait 5 business days after posting and try again on the official tracking page at serpost.com.pe.

Escalate when

Contact Serpost at (+511) 533 30 82 or call_center@serpost.com.pe if no data appears after 10 days.

International parcel not updating for weeks

Cause

International surface mail can take 6-12 weeks; air mail 2-3 weeks. Gaps in tracking between countries are common.

What to do

Cross-reference the tracking number on the destination country's postal service website.

Escalate when

Contact Serpost after 8 weeks for air mail or 16 weeks for surface mail.

Parcel held in customs

Cause

Undeclared goods, underpayment of duties, or missing customs documentation.

What to do

Contact Serpost customer service with your tracking number to determine required duties or documents.

Escalate when

Seek Serpost assistance if customs hold exceeds 30 days without resolution.

Delivery attempted but parcel not collected from office

Cause

Uncollected parcels are held at the local Serpost office for a limited period.

What to do

Bring valid ID and your tracking number to the nearest Serpost office to collect the parcel.

Escalate when

Act within 15 business days or the parcel may be returned to sender.