Track Servientrega Package

Rastrea tu envio de Servientrega en linea. Ingresa tu numero de guia Servientrega para ver el estado de entrega en tiempo real en Colombia y Latinoamerica.

Servientrega Tracking

Servientrega es la empresa de mensajeria y logistica mas grande de Colombia, con mas de 30 anos de experiencia conectando negocios y personas en todo el pais. Con una red de mas de 3,500 puntos de servicio y cobertura en los 1,100 municipios de Colombia, Servientrega es la opcion preferida de las principales empresas colombianas para el envio de documentos, paquetes y mercancias. Esta guia explica como rastrear tu envio de Servientrega y que hacer si hay un problema de entrega.

Key facts about Servientrega

Servientrega is Colombia's largest private

Servientrega is Colombia's largest private courier and logistics company, serving businesses and individuals across Colombia and select Latin American countries.

Tracking

Tracking numbers (guias) are numeric, typically 10-13 digits.

Servientrega has over 3,500 service

Servientrega has over 3,500 service points across Colombia and is the preferred carrier for Colombian e-commerce, government, and corporate shipments.

Servientrega Tracking Statuses Explained

Use the last visible scan to decide whether to wait, track more closely, or escalate.

Status	What it means	What to do next
Guía generada	A shipping label (guía) has been created. The package is not yet in Servientrega's possession.	Monitor the next scan event.
Ingreso a centro logístico	The package has been received and scanned at a Servientrega regional logistics centre.	Monitor the next scan event.
Salió a ciudad destino	The package has been dispatched from the origin centre and is in transit toward the destination city.	Monitor the next scan event.
En zona de distribución	The package is in the distribution area (equivalent to 'out for delivery'). It is with a delivery agent in the destination zone.	Monitor the next scan event.
Reportado entregado	The carrier has reported delivery to the recipient.	Monitor the next scan event.
Entrega verificada	Delivery has been verified with a digital proof of delivery (photo or electronic signature).	Monitor the next scan event.

Can't find your status? Use the full status decoder to translate unclear carrier scan events.

Servientrega Tracking Number Formats

Identify your tracking number type before entering it into the search box above.

Servientrega Colombia

GP0005499672

Alphanumeric guía number, typically 10-15 characters; may include letters and digits

Servientrega uses multiple reference types: guía (guide number), BOL, PRO, or reference ID. Enter the number exactly as provided, preserving any leading zeros or hyphens.

Servientrega International / USA

LA094212783SE

May follow standard UPU format for cross-border items (2 letters + 9 digits + 2 country letters)

For items shipped via Servientrega's international partnerships, tracking numbers may follow UPU S10 format.

How to Track a Servientrega Package

Follow these steps to get real-time status on any Servientrega shipment.

Rastrea tu envio en servientrega.com.co haciendo clic en 'Rastrea tu envio'. Ingresa tu numero de guia y presiona Rastrear
La pagina muestra el estado actual, historial de escaneos con fecha, hora y ciudad, y la fecha estimada de entrega. Servientrega tambien ofrece rastreo por WhatsApp y a traves de su app movil
Find your Servientrega tracking number
Locate your Servientrega tracking number on your shipping confirmation email, order receipt, or shipping label.
Go to the tracking page
Visit https://www.servientrega.com/wps/portal/rastreo-de-guias and enter your tracking number in the search field.

Common Servientrega Tracking Problems

Expand each issue for the cause, what to do, and when to call Servientrega directly.

Guía en novedad - delivery could not be completed

Cause

Recipient not found at address, incorrect address, building access denied, or recipient refused delivery.

What to do

Call Servientrega at 601 8889214 or 601 7700200, or use WhatsApp at +57 315 399 3910 to clarify the delivery address and reschedule.

Escalate when

Escalate to the sender or the Supertransporte regulator if the issue is not resolved within 5 business days.

Package stuck in transit with no update

Cause

Volume surges, weather events, or interdepartmental transfer delays within Colombia.

What to do

Wait up to 2 business days for an update. Contact Servientrega support with your guía number.

Escalate when

Escalate if there are no updates after 5 business days.

Package returned to sender (devolución)

Cause

Failed delivery attempts, wrong address, or consignee unavailable over multiple attempts.

What to do

Contact the original sender to confirm the return and arrange re-shipment with a correct address.

Escalate when

Escalate to the sender for a re-shipment or refund if the return is confirmed.

Package shows delivered but not received

Cause

Delivered to a third party at the address, or mis-delivered to a neighbouring address.

What to do

Check with neighbours and building security. Contact Servientrega with your guía number to request proof of delivery.

Escalate when

Escalate to Servientrega's formal claims process if not resolved within 48 hours.