Singapore Airlines Cargo (SIA Cargo) is the cargo division of Singapore Airlines, one of Asia's most respected aviation brands. Operating from Singapore's Changi Airport - consistently rated the world's best airport - SIA Cargo provides air freight services to over 100 destinations on six continents. This guide covers how to track your SIA Cargo air freight shipment, understand your AWB number, and navigate common air cargo logistics issues.
Track Singapore Airlines Cargo Package
Track your Singapore Airlines Cargo (SIA Cargo) air freight shipment. Enter your Singapore Airlines Cargo AWB number for real-time status on air freight shipments worldwide.
Singapore Airlines Cargo Tracking
Key facts about Singapore Airlines Cargo
Singapore Airlines Cargo (SIA Cargo)
Singapore Airlines Cargo (SIA Cargo) is one of the world's leading international air cargo carriers, operating a belly-hold and freighter network from Singapore's Changi Airport hub.
AWB (Air Waybill)
AWB (Air Waybill) numbers follow the IATA format: 618-XXXXXXXX (618 is Singapore Airlines' IATA prefix).
SIA Cargo is a major
SIA Cargo is a major carrier on Asia-Pacific, trans-Pacific, and Europe-Asia air freight routes.
Singapore Airlines Cargo Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Booked | Singapore Airlines Cargo has received the shipment booking and AWB information from the shipper. The cargo has not yet been physically received. | Monitor the next scan event. |
| Received | Singapore Airlines Cargo has physically received and accepted the shipment at its cargo terminal. | Monitor the next scan event. |
| In Transit | The cargo is en route to its destination, either loaded on a Singapore Airlines or Scoot flight, or moving through an intermediate hub. | Monitor the next scan event. |
| Departed | The cargo has departed the origin or transit airport on a Singapore Airlines flight. | Monitor the next scan event. |
| Arrived | The cargo has arrived at the destination airport or an intermediate transit hub. | Monitor the next scan event. |
| Customs Clearance | The cargo is undergoing customs inspection and clearance at the destination country. | Provide any requested customs documentation (commercial invoice, packing list, permits) to your customs broker. |
Singapore Airlines Cargo Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
Singapore Airlines Cargo (SIA Cargo)
618-12345678Air Waybill (AWB) number: airline prefix '618' + hyphen + 8-digit serial number = 11 digits total
The AWB number is issued at booking and is the primary reference for all tracking. Also written as '61812345678' (no hyphen) in some systems.
How to Track a Singapore Airlines Cargo Package
Follow these steps to get real-time status on any Singapore Airlines Cargo shipment.
Track your Singapore Airlines Cargo shipment at siacargo.com by navigating to the Track & Trace section. Enter your 11-character AWB number (format: 618-12345678) and press Track
The tracking results show the current shipment status, flight booking, departure and arrival times, and customs status at destination. SIA Cargo also integrates with CargoWise and other freight management systems for enterprise tracking
Find your Singapore Airlines Cargo tracking number
Locate your Singapore Airlines Cargo tracking number on your shipping confirmation email, order receipt, or shipping label.
Go to the tracking page
Visit https://www.singaporeair.com/en_UK/us/cargo/track-your-shipment/ and enter your tracking number in the search field.
Common Singapore Airlines Cargo Tracking Problems
Expand each issue for the cause, what to do, and when to call Singapore Airlines Cargo directly.
Cargo delayed at customs in destination country
Cause
Incomplete documentation, restricted cargo categories (e.g., pharmaceuticals, dangerous goods), or high inspection volumes.
What to do
Ensure your customs broker has submitted the correct commercial invoice, packing list, and any required permits (e.g., CITES, health certificates). Follow up with the destination customs authority.
Escalate when
Escalate to SIA Cargo or your freight forwarder if clearance takes more than 5 business days.
Flight cancellation or rerouting causing delay
Cause
Operational disruptions - SIA Cargo loads on both dedicated freighters and bellyhold on passenger flights.
What to do
Contact your freight forwarder for the updated flight routing. SIA Cargo can rebook on the next available service.
Escalate when
Escalate if the delay exceeds 3 days from the original flight date without a confirmed rebooking.
Cargo not available at destination terminal
Cause
Discrepancy between flight arrival and cargo transfer; or cargo diverted to a secondary terminal.
What to do
Contact the Singapore Airlines Cargo station at the destination airport with your AWB number. Confirm the cargo terminal location.
Escalate when
Escalate to SIA Cargo headquarters if the cargo cannot be located 48 hours after the flight arrival.
Temperature-sensitive cargo temperature deviation
Cause
Equipment malfunction during transit or improper handling at transit hub.
What to do
For THRUCOOL® or pharmaceutical shipments, file a complaint immediately. SIA Cargo operates under CEIV Pharma standards.
Escalate when
Escalate immediately - temperature deviations for pharmaceutical cargo require urgent handling.
Singapore Airlines Cargo Shipping Services Compared
Compare Singapore Airlines Cargo service tiers and their typical delivery windows side by side.
Service options
Singapore Airlines Cargo services include General Cargo
Everyday shipping Transit times vary by route
Priority Cargo (time-critical)
Urgent deliveries Higher shipping cost
Cool Cargo (temperature-controlled
Everyday shipping Transit times vary by route
2-8°C and 15-25°C)
Everyday shipping Transit times vary by route
Live Animals
Everyday shipping Transit times vary by route
Singapore Airlines Cargo Delivery Times by Service
Singapore to major Asian cities
Varies by route
next-day or 2-day flight transit
Singapore to Europe
1-2 business days
1-2 days
Singapore to USA West Coast
1-2 business days
1-2 days
Singapore to USA East Coast
2-3 business days
2-3 days
Singapore Airlines Cargo Tracking FAQs
Answers to the most frequently asked questions about Singapore Airlines Cargo tracking and delivery.
01 How do I track my Singapore Airlines Cargo shipment?
Go to siacargo.com, click Track & Trace, and enter your AWB number in the format 618-XXXXXXXX.
02 What is an AWB number?
An Air Waybill (AWB) number is the tracking reference for air freight. Singapore Airlines Cargo AWBs start with 618 (e.g., 618-12345678).
03 Can I use the AWB to track my shipment after it lands at the destination airport?
Yes, the AWB tracks the shipment through arrival at the destination airport. After that, your freight forwarder or customs broker handles ground pickup.
04 Does SIA Cargo handle temperature-sensitive cargo?
Yes, SIA Cargo offers Cool Cargo services for temperature-controlled shipments, covering pharmaceutical, perishable food, and high-value goods.
05 How do I book cargo with Singapore Airlines?
Book through your freight forwarder or directly through the SIA Cargo sales team at siacargo.com.
Get Help from Singapore Airlines Cargo
If the latest scan still does not make sense, contact Singapore Airlines Cargo directly with your tracking number ready.
About Singapore Airlines Cargo
Singapore Airlines Cargo has been operating as a cargo division since Singapore Airlines' founding in 1972. The division operates independently with its own freighter fleet while leveraging Singapore Airlines' passenger network for belly-hold capacity. Singapore's strategic location at the crossroads of Asia-Pacific trade routes makes Changi Airport one of the world's most important air cargo hubs. SIA Cargo is known for premium cargo services including time-critical, cool chain, and dangerous goods handling.
- Official site
- https://www.singaporeair.com/cargo
- Support portal
- Open support →
- Network type
- Private Courier
- Country
- SG
- Region
- asia
- Coverage
- SIA Cargo serves over 100 destinations across Asia-Pacific, Europe, North America, South Asia, and the Middle East through its freighter and belly-hold network.
- Last verified
- Apr 5, 2026
Referenced sources