Swiship is a last-mile logistics carrier closely associated with Amazon's delivery operations in Europe, particularly Germany and Austria. When your Amazon order is fulfilled by Swiship, tracking updates appear in your Amazon order page and the Swiship tracking portal. This guide explains how to track a Swiship parcel and what to do if delivery is delayed.
Track Swiship Package
Track your Swiship parcel. Enter your Swiship tracking number for real-time delivery status on Amazon and e-commerce last-mile shipments.
Swiship Tracking
Key facts about Swiship
Swiship is Amazon's last-mile delivery
Swiship is Amazon's last-mile delivery network operator, handling parcels in select European markets on behalf of Amazon Logistics.
Tracking
Tracking numbers are alphanumeric and typically provided through Amazon's order tracking system.
Swiship delivers Amazon packages in
Swiship delivers Amazon packages in Germany, Austria, and other European markets where Amazon has contracted last-mile operations.
Swiship Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Pickup Scheduled with Carrier | The package has left the seller's premises and is on the way to the Amazon carrier facility. | Monitor the next scan event. |
| Arrived at Amazon Facility | The package has arrived at an Amazon fulfilment or distribution centre. | Monitor the next scan event. |
| Carrier Picked Up | The carrier has collected the package from the Amazon facility for delivery. | Monitor the next scan event. |
| Left Amazon Facility | The package has departed from the Amazon distribution centre toward the delivery area. | Monitor the next scan event. |
| At Carrier Facility | The package has arrived at the carrier's processing facility. | Monitor the next scan event. |
| Processing | The package is being processed at the carrier's facility and prepared for delivery. | Monitor the next scan event. |
Swiship Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
Swiship USA (Amazon US)
TBA123456789012Begins with 'TBA' followed by 12 digits
TBA numbers are Amazon US package tracking IDs used for Amazon Logistics delivery. May also resolve on the Amazon website.
Swiship Canada (Amazon Canada)
TBC123456789012Begins with 'TBC' followed by 12 digits
Used for Amazon Canada fulfilment.
Swiship Mexico (Amazon Mexico)
TBM123456789012Begins with 'TBM' followed by 12 digits
Used for Amazon Mexico fulfilment.
Swiship Germany (Amazon DE)
DE0123456789Begins with 'DE' followed by 10 digits
Used for Amazon Germany last-mile deliveries.
How to Track a Swiship Package
Follow these steps to get real-time status on any Swiship shipment.
Track your Swiship parcel at swiship.com by clicking 'Track your package' and entering your tracking number. Alternatively, tracking is available through the Amazon order tracking page, which shows Swiship updates within the standard Amazon interface
On the day of delivery, Swiship sends an email or notification with an estimated delivery window
Find your Swiship tracking number
Locate your Swiship tracking number on your shipping confirmation email, order receipt, or shipping label.
Go to the tracking page
Visit https://www.swiship.com/track and enter your tracking number in the search field.
Common Swiship Tracking Problems
Expand each issue for the cause, what to do, and when to call Swiship directly.
Package stuck 'At Carrier Facility' for multiple days
Cause
Sorting or processing delays at the Amazon or partner carrier facility, common during peak periods.
What to do
Wait up to 48 hours for an update. If the estimated delivery date has passed, contact Amazon customer support.
Escalate when
Escalate to Amazon support if the package has not moved for 3 business days past the estimated delivery date.
Held by carrier due to address issue
Cause
Delivery address is incomplete (e.g., missing apartment number) or a PO Box was used where not accepted.
What to do
address changes after dispatch may not always be possible.
Escalate when
Escalate immediately if the address cannot be updated and the delivery window is closing.
Tracking shows delivered but package not received
Cause
May have been left in a safe place (porch, mailbox, with a neighbour) or misdelivered.
What to do
Check safe locations at the delivery address. Contact Amazon support within 24 hours to initiate an investigation.
Escalate when
Escalate to Amazon for a refund or reship if not located within 48 hours.
TBA / DE tracking number not found
Cause
Tracking number not yet activated (usually updates within a few hours of dispatch).
What to do
Wait up to 24 hours and try tracking again. Ensure you are entering the full number without spaces.
Escalate when
Escalate to Amazon if tracking is still inactive 24 hours after the dispatch notification.
Swiship Shipping Services Compared
Compare Swiship service tiers and their typical delivery windows side by side.
Service options
Last-mile parcel delivery for Amazon orders in Europe
Everyday shipping Transit times vary by route
primarily in Germany and Austria. Delivery services include residential home del
Residential shipments Slower than air options
safe place delivery
Everyday shipping Transit times vary by route
and delivery to Amazon Locker or pickup points.
Everyday shipping Transit times vary by route
Swiship Delivery Times by Service
Standard
domestic
3-7 business days
Estimated standard delivery window
Express
domestic
1-3 business days
Expedited shipping option
International
international
7-21 business days
Varies by destination
Swiship Tracking FAQs
Answers to the most frequently asked questions about Swiship tracking and delivery.
01 How do I track my Swiship parcel?
Track at swiship.com with your tracking number, or via your Amazon order tracking page.
02 My Swiship parcel shows 'Delivered' but I did not receive it. What should I do?
Contact Amazon Customer Service for a resolution - they manage the relationship with Swiship on your behalf.
03 Is Swiship part of Amazon?
Swiship is an independent carrier that works as a last-mile delivery partner for Amazon in Germany and Austria.
04 Does Swiship deliver on weekends?
Yes, Swiship delivers on Saturdays and may deliver on Sundays in select areas.
Get Help from Swiship
If the latest scan still does not make sense, contact Swiship directly with your tracking number ready.
About Swiship
Swiship was established as part of the growing ecosystem of Amazon Logistics carrier partners in Europe. As Amazon expanded its own delivery network (AMZL) while also contracting third-party carriers, Swiship emerged as a notable last-mile partner in Germany and Austria. The company operates a fleet of delivery vehicles and integrates directly with Amazon's logistics management system.
- Official site
- https://www.swiship.com
- Track packages
- https://www.swiship.com/track
- Support portal
- Open support →
- Network type
- Marketplace
- Country
- US
- Region
- europe
- Coverage
- Swiship operates primarily in Germany and Austria as an Amazon Logistics partner.
- Last verified
- Apr 8, 2026
Referenced sources