Track Urbano Package

Track your Urbano parcel delivery. Enter your Urbano tracking number for real-time status updates and estimated delivery times.

Urbano Tracking

Urbano is an urban-focused last-mile delivery carrier designed for the fast-paced demands of city e-commerce and local business deliveries. Leveraging smart routing technology, Urbano delivers parcels quickly and efficiently within its urban service zones. This guide covers Urbano tracking and delivery information.

Key facts about Urbano

Urbano is a last-mile delivery

Urbano is a last-mile delivery and courier service focused on urban areas, providing same-day and next-day delivery for e-commerce and local businesses.

Tracking

Tracking numbers are alphanumeric.

Urbano leverages technology-driven route optimization

Urbano leverages technology-driven route optimization for fast urban delivery.

Urbano Tracking Statuses Explained

Use the last visible scan to decide whether to wait, track more closely, or escalate.

Status	What it means	What to do next
Recolectado (Collected)	Urbano Express has collected the parcel from the sender. It has entered the Urbano network.	Monitor the next scan event.
Despacho Destino (Destination Dispatch)	The parcel has been dispatched from the origin hub toward the destination city or region.	Monitor the next scan event.
Arribo Destino (Arrived at Destination)	The parcel has arrived at the destination hub or sorting centre nearest to the recipient.	Monitor the next scan event.
En Ruta a Domicilio (Out for Delivery)	A courier is on their route and will attempt delivery at the recipient's address today.	Monitor the next scan event.
Entregado (Delivered)	The parcel has been successfully delivered to the recipient's address.	Monitor the next scan event.
Intento de Entrega (Delivery Attempted)	A delivery attempt was made but could not be completed (recipient absent, incorrect address, etc.).	Contact Urbano Express at (01) 613-6300 or clientes@urbanoexpress.com to rearrange delivery.

Can't find your status? Use the full status decoder to translate unclear carrier scan events.

Urbano Tracking Number Formats

Identify your tracking number type before entering it into the search box above.

Urbano Express Peru

WYB172746853

Starts with 'WYB' followed by 9 digits

The WYB prefix is the confirmed standard format for Urbano Express Peru waybill numbers (guías). Tracking numbers are provided by the sender and can also be referred to as 'Número de tracking', 'Contrato', or 'Código de cliente'.

How to Track a Urbano Package

Follow these steps to get real-time status on any Urbano shipment.

Track your Urbano parcel on the Urbano website or mobile app by entering your tracking number. Real-time driver location may be available on the day of delivery
Find your Urbano tracking number
Locate your Urbano tracking number on your shipping confirmation email, order receipt, or shipping label.
Go to the tracking page
Visit https://www.urbanoexpress.com/tracking and enter your tracking number in the search field.
Read your delivery status
Review the latest scan event to see where your Urbano shipment is and when it is expected to arrive.

Common Urbano Tracking Problems

Expand each issue for the cause, what to do, and when to call Urbano directly.

Tracking not updating after collection

Cause

Scan events may take 12-24 hours to appear after initial collection, especially for inter-city shipments.

What to do

Wait 24 hours after the 'Recolectado' status before expecting further updates.

Escalate when

If no update after 48 hours from collection, contact Urbano Express at (01) 613-6300.

Delivery attempted but recipient was not home

Cause

Courier arrived during recipient's absence.

What to do

Contact Urbano Express to schedule a second delivery attempt or provide alternative delivery instructions.

Escalate when

After two failed attempts, Urbano Express may return the package to the sender.

Package marked delivered but not received

Cause

May have been left at the door, with security, or with a neighbour.

What to do

Check your property and with building security or neighbours. Contact Urbano Express immediately to investigate.

Escalate when

File a formal claim with Urbano Express if package is confirmed missing after 24 hours.

Delivery address needs to be changed after dispatch

Cause

Recipient has moved or provided incorrect address at order time.

What to do

Contact Urbano Express as soon as possible at (01) 613-6300. Address changes in transit are not guaranteed.

Escalate when

If change is not possible, the parcel will be delivered to the label address or held at a warehouse for pickup.