Vietnam Post is the national postal operator of Vietnam, serving both domestic and international mail and parcel needs across one of Southeast Asia's fastest-growing e-commerce markets. Whether you are an international buyer waiting for a package from a Vietnamese seller or a business shipping within Vietnam, understanding the Vietnam Post tracking system helps you monitor your parcel from dispatch to delivery. This guide covers Vietnam Post tracking number formats, how to use the tracking portal, typical delivery timescales, and how to resolve common issues.
Track Vietnam Post Package
Track your Vietnam Post parcel or EMS shipment. Enter your Vietnam Post tracking number for real-time delivery updates on domestic and international mail from Vietnam.
Vietnam Post Tracking
Key facts about Vietnam Post
Vietnam Post (Buu Chinh Viet
Vietnam Post (Buu Chinh Viet Nam) is Vietnam's national postal operator, providing EMS express, registered mail, and parcel services across Vietnam's 63 provinces.
EMS tracking
EMS tracking numbers use UPU S10 format ending in VN.
Vietnam Post is a key
Vietnam Post is a key carrier for cross-border e-commerce exports from Vietnam to global buyers, and delivers domestically through a network of over 13,000 post offices.
Vietnam Post Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Đã nhận bưu gửi (Shipment Received) | Vietnam Post has received and accepted the package from the sender. | Monitor the next scan event. |
| Đang vận chuyển (In Transit) | The package is currently in transit within the Vietnam Post network, moving toward the destination. | Monitor the next scan event. |
| Đến bưu cục phát (Arrived at Delivery Office) | The package has arrived at the local Vietnam Post delivery office serving the recipient's address. | Monitor the next scan event. |
| Đang phát (Out for Delivery) | The package is with the delivery agent and is on its way to the recipient's address today. | Monitor the next scan event. |
| Phát thành công (Delivered Successfully) | The package has been successfully delivered to the recipient. | Monitor the next scan event. |
| Không thành công (Delivery Failed) | A delivery attempt was made but was unsuccessful, typically because the recipient was not available. | Contact your local Vietnam Post office or the sender to arrange a redelivery. |
Vietnam Post Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
character alphanumeric
2 uppercase letters starting with 'E' + 9 digits + 'VN'
UPU S10 format. EMS numbers start with 'E' (EA, EB, EE, etc.) followed by 9 digits and the 'VN' country code.
character alphanumeric
2 uppercase letters + 9 digits + 'VN'
Common prefixes: CP (Parcel), CC (Economy Parcel), RR (Registered). The 'VN' suffix identifies Vietnam.
How to Track a Vietnam Post Package
Follow these steps to get real-time status on any Vietnam Post shipment.
Track your Vietnam Post parcel by visiting vnpost.vn and selecting 'Tra cuu buu gui' (Parcel Inquiry) or navigating to the Track section. Enter your UPU S10 tracking number and press Search
The tracking page shows the current status, scan events, and estimated delivery. For international outbound parcels, tracking updates are available within Vietnam; once the parcel is handed to the destination country's postal operator, you should track on the destination postal website using the same UPU S10 number
Vietnam Post also provides SMS tracking notifications for registered users
Common Vietnam Post Tracking Problems
Expand each issue for the cause, what to do, and when to call Vietnam Post directly.
Tracking not updating after posting
Cause
Vietnam Post's tracking system may have gaps between scan points, particularly in rural areas or for economy services.
What to do
Wait up to 48 hours for the first scan event. For EMS shipments, expect more frequent updates than standard mail.
Escalate when
If no update after 5 business days for EMS, or 10 days for standard, contact Vietnam Post at +84 1900 54 54 81.
Failed delivery with no redelivery notification
Cause
The recipient was not available and the postman may not have been able to leave a physical notice.
What to do
Contact your local Vietnam Post branch directly with the tracking number to arrange redelivery or collection.
Escalate when
If the branch cannot locate the package, escalate to Vietnam Post central customer service.
International tracking stops after leaving Vietnam
Cause
Vietnam Post hands off international items to partner postal services. Tracking updates depend on the destination carrier.
What to do
Use the VN tracking number on the destination country's postal service tracker.
Escalate when
Initiate an inquiry with Vietnam Post if no update 30 calendar days after despatch.
EMS delivery slower than expected to rural provinces
Cause
While EMS targets next-business-day delivery to major cities, remote provinces may require 2-3 business days even under EMS.
What to do
Allow the extended delivery window for remote province destinations.
Escalate when
If EMS has not delivered within 5 business days to any destination, contact Vietnam Post.
Vietnam Post Shipping Services Compared
Compare Vietnam Post service tiers and their typical delivery windows side by side.
Service options
Vietnam Post services include EMS (international express)
Cross-border shipments Customs and route variability
Domestic EMS (express within Vietnam)
Everyday shipping Transit times vary by route
Standard Parcel Post
Everyday shipping Transit times vary by route
Registered Mail
Everyday shipping Transit times vary by route
Small Packet International
Cross-border shipments Customs and route variability
Vietnam Post Delivery Times by Service
Domestic EMS (Ho Chi Minh City to Hanoi)
1-2 business days
1-2 business days
Domestic EMS (urban to rural)
2-5 business days
2-5 business days
Standard domestic parcel
3-7 business days
3-7 business days
International EMS to USA
7-14 business days
7-14 business days
International EMS to Europe
7-14 business days
7-14 business days
International EMS to Australia
7-12 business days
7-12 business days
Vietnam Post Tracking FAQs
Answers to the most frequently asked questions about Vietnam Post tracking and delivery.
01 How do I track my Vietnam Post parcel?
Go to vnpost.vn, enter your UPU S10 tracking number (e.g., EE123456785VN) in the tracking field, and press Search.
02 Why is my Vietnam Post parcel not tracking outside Vietnam?
Once the parcel leaves Vietnam, tracking events are provided by the destination country's postal operator. Use the same tracking number on the destination postal website.
03 How long does Vietnam Post EMS take to reach the USA?
Vietnam Post EMS typically takes 7-14 business days to the USA.
04 Does Vietnam Post deliver to remote areas?
Yes, Vietnam Post delivers to all 63 provinces including remote highland and island areas, though delivery times may be 5-10 days in very remote locations.
05 Can I send cash on delivery (COD) parcels through Vietnam Post?
Yes, Vietnam Post offers COD services widely used for domestic e-commerce. The recipient pays upon delivery and the payment is remitted to the sender within 2-5 business days.
Get Help from Vietnam Post
If the latest scan still does not make sense, contact Vietnam Post directly with your tracking number ready.
About Vietnam Post
Vietnam Post traces its postal history to the colonial-era postal system established in the late 19th century. In its modern form, Vietnam Post (Buu Chinh Viet Nam) operates as a subsidiary of Vietnam Posts and Telecommunications Group (VNPT), itself a state-owned enterprise. Vietnam Post was formally separated from VNPT's telecommunications operations to focus on postal and logistics services. Today, the company handles hundreds of millions of domestic and international postal items annually and is investing in digital transformation including e-post, logistics platforms, and fintech services.
- Official site
- http://www.vnpost.vn/en-us/
- Track packages
- https://www.vnpost.vn/en-us/dinh-vi/buu-pham
- Support portal
- Open support →
- Network type
- National Post
- Country
- VN
- Region
- asia
- Coverage
- Vietnam Post covers all 63 provinces and cities of Vietnam including remote highland and island areas. International service reaches over 100 countries via UPU EMS partnerships.
- Last verified
- Apr 14, 2026
Referenced sources