Track Viettel Post Package

Track your Viettel Post parcel in Vietnam. Enter your Viettel Post tracking number for real-time delivery status on domestic and international shipments in Vietnam.

Viettel Post Tracking

Viettel Post is Vietnam's fast-growing private parcel carrier, backed by Viettel Group - the country's largest telecommunications conglomerate. Since entering the logistics market in 2007, Viettel Post has become Vietnam's second-largest parcel carrier, competing fiercely with Vietnam Post for e-commerce delivery volume. Whether you are tracking a domestic parcel or monitoring an e-commerce order from Shopee, this guide covers Viettel Post tracking and delivery information.

Key facts about Viettel Post

Viettel Post is Vietnam's second-largest

Viettel Post is Vietnam's second-largest parcel carrier (after Vietnam Post), operated by Viettel Group - Vietnam's largest telecommunications company.

Tracking

Tracking numbers are alphanumeric.

Viettel Post is widely used

Viettel Post is widely used by Vietnamese e-commerce platforms including Shopee Vietnam and Lazada Vietnam.

The company has expanded rapidly

The company has expanded rapidly and delivers to all 63 Vietnamese provinces.

Viettel Post Tracking Statuses Explained

Use the last visible scan to decide whether to wait, track more closely, or escalate.

Status	What it means	What to do next
Lấy hàng thành công (Picked Up Successfully)	Viettel Post courier has collected the parcel from the sender.	Monitor the next scan event.
Đang vận chuyển (In Transit)	The parcel is moving through Viettel Post's logistics network between sorting hubs.	Monitor the next scan event.
Đến bưu cục phát (Arrived at Delivery Post Office)	The parcel has arrived at the local post office or distribution center closest to the recipient.	Monitor the next scan event.
Đang phát hàng (Out for Delivery)	A Viettel Post courier is on their way to deliver the parcel to the recipient's address.	Ensure someone is available to receive the delivery.
Phát hàng thành công (Delivered Successfully)	The parcel has been delivered to and received at the destination address.	Monitor the next scan event.
Phát hàng không thành công (Delivery Failed)	The courier attempted delivery but could not complete it (recipient absent, incorrect address, or refused).	Contact Viettel Post at 1900 8095 to arrange redelivery or pickup from the post office.

Can't find your status? Use the full status decoder to translate unclear carrier scan events.

Viettel Post Tracking Number Formats

Identify your tracking number type before entering it into the search box above.

Domestic Viettel Post

1697430532118

9-13 digit numeric

Purely numeric domestic waybill numbers are the most common format.

VTP Alphanumeric

VTP123456789

VTP prefix + alphanumeric

Used for certain service types within Viettel Post's network.

International (UPU format)

EA123456789VN

2 letters + 9 digits + VN

Standard UPU format used for internationally destined parcels.

How to Track a Viettel Post Package

Follow these steps to get real-time status on any Viettel Post shipment.

Track your Viettel Post parcel at viettelpost.com.vn by clicking 'Tra cuu van don' (Inquiry). Enter your tracking number and press Search
The tracking page shows the current status, scan events with timestamps and locations, and the estimated delivery date. Viettel Post also provides tracking via their mobile app (iOS and Android) and through Vietnamese e-commerce platforms where the parcel was ordered
Find your Viettel Post tracking number
Locate your Viettel Post tracking number on your shipping confirmation email, order receipt, or shipping label.
Go to the tracking page
Visit https://viettelpost.vn/ and enter your tracking number in the search field.

Common Viettel Post Tracking Problems

Expand each issue for the cause, what to do, and when to call Viettel Post directly.

Tracking shows no updates after pickup

Cause

Scanning at intermediate hubs may be delayed; first scan can take 12-24 hours.

What to do

Wait 24 hours after the pickup confirmation, then check again at viettelpost.com.vn.

Escalate when

Contact Viettel Post at 1900 8095 if no update after 48 hours.

Delivery failed due to absent recipient

Cause

Courier arrived when no one was home or the address was hard to locate.

What to do

Call 1900 8095 to schedule a redelivery or collect from the nearest Viettel Post branch.

Escalate when

Escalate if redelivery is not attempted within 3 business days.

Package showing as delivered but not received

Cause

Package may have been left with a neighbour or at a building reception without notification.

What to do

Check with neighbours and building management. Report the issue to Viettel Post immediately with the tracking number.

Escalate when

File a formal complaint at a Viettel Post branch or hotline 1900 8095 within 24 hours.

International parcel stuck in customs

Cause

Import duties unpaid, missing documentation, or inspection required by Vietnam customs.

What to do

Check with the sender for customs declaration details. Pay any applicable duties at the nearest post office.

Escalate when

Contact Viettel Post international team if held for more than 10 business days.