Yodel is one of Britain's biggest parcel carriers, handling hundreds of millions of packages every year for UK retailers including Very, Littlewoods, Studio, and many online marketplaces. Despite facing criticism for reliability in the past, Yodel has invested substantially in technology and operations, now offering features like real-time driver tracking on the day of delivery - a level of transparency that rivals Royal Mail and Evri. This guide covers Yodel tracking numbers, how to monitor your delivery, and what to do if a parcel is missing or delayed.
Track Yodel Package
Track your Yodel parcel in the UK. Enter your Yodel tracking number for real-time delivery status, estimated delivery time, and scan history for UK parcels.
Yodel Tracking
Key facts about Yodel
Yodel is one of the
Yodel is one of the UK's largest parcel delivery companies, handling over 160 million parcels per year for major UK retailers.
Tracking
Tracking numbers are 16 characters starting with 'JD'.
Yodel delivers for Very, Littlewoods
Yodel delivers for Very, Littlewoods, Studio, and many UK e-commerce retailers.
The Yodel app provides real-time
The Yodel app provides real-time delivery tracking with a 1-hour delivery window notification on the day of delivery.
Yodel Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| With Sender / Awaiting Collection | Yodel has been notified of the shipment but has not yet collected it from the sender. | Monitor the next scan event. |
| Left Sender / Collected | The parcel has been collected from the sender and is on its way to a Yodel depot. | Monitor the next scan event. |
| At Yodel Depot | Yodel has received the parcel at a depot. This status also appears if a delivery attempt failed and the parcel has been returned to depot. | Monitor the next scan event. |
| Left Yodel Depot | The parcel has departed the local depot and is on its way to the recipient. | Monitor the next scan event. |
| With Courier / Driver | The parcel is in the hands of the delivery driver on its final leg of the journey. | Monitor the next scan event. |
| Was With Courier / Driver | The driver has completed their round. The parcel was either delivered or a delivery attempt was made. Check accompanying detail for the outcome. | If not delivered, a further attempt will be made over the next 2 working days. |
Yodel Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
Yodel standard (JJD prefix, 19-character)
JJD0002247675732389JJD + 16 digits
Most common Yodel tracking number format.
Yodel short format
CD12345678901234562-3 letters + 16 digits
Shorter alphanumeric variant used for some retail integrations.
How to Track a Yodel Package
Follow these steps to get real-time status on any Yodel shipment.
Track your Yodel parcel by visiting yodel.co.uk and clicking 'Track My Parcel'. Enter your 16-character tracking number and your postcode, then press Track
The tracking page shows the current status, all scan events, and the estimated delivery date. On the day of delivery, Yodel sends an SMS and email notification with a 1-hour delivery window, and the Yodel app (iOS and Android) shows live driver location on a map
This allows recipients to track the driver's progress in near-real-time and plan to be home for delivery
Common Yodel Tracking Problems
Expand each issue for the cause, what to do, and when to call Yodel directly.
No tracking number received after 24 hours
Cause
Yodel may not have received the parcel or the tracking number has not been emailed to the recipient.
What to do
Contact Yodel customer service via webchat after 24 hours if no tracking number has been provided.
Escalate when
If no number received after 48 hours, contact the sender directly.
No tracking updates for several days
Cause
System delay, parcel stuck at depot, or integration issue between Yodel and the retailer's system.
What to do
Contact Yodel webchat (Mon-Fri 8am-8pm, Sat 8am-5pm) for a status check.
Escalate when
If parcel shows no movement after 5 business days, ask Yodel to initiate a trace.
Parcel marked delivered but not found
Cause
Driver may have left the parcel in a safe place, with a neighbour, or at building reception.
What to do
Check with neighbours, building concierge, and around the property. Contact Yodel webchat to request a driver interview.
Escalate when
If driver interview does not resolve the issue, contact the sender to raise a formal claim.
Damaged parcel received
Cause
Parcel damaged during transit or mishandling at depot.
What to do
Photograph the damage before and after opening; contact the sender to arrange a replacement or compensation.
Escalate when
Sender must raise the damage claim with Yodel; damage claims should be filed within 14 days of delivery.
Yodel Shipping Services Compared
Compare Yodel service tiers and their typical delivery windows side by side.
Service options
Yodel services include Standard Delivery (1-3 business days)
Everyday shipping Transit times vary by route
Next Day Delivery (business accounts)
Urgent deliveries Higher shipping cost
Click & Collect
Everyday shipping Transit times vary by route
Safe Place
Everyday shipping Transit times vary by route
Signature Required
Everyday shipping Transit times vary by route
Yodel Delivery Times by Service
Standard UK mainland
1-3 business days
1-3 business days
Next-day (business accounts)
Varies by route
next working day
Scottish Highlands and Islands
1-2 business days
add 1-2 days
Northern Ireland
2-4 business days
2-4 business days
Channel Islands
3-5 business days
3-5 business days
Yodel Tracking FAQs
Answers to the most frequently asked questions about Yodel tracking and delivery.
01 How do I track my Yodel parcel?
Go to yodel.co.uk, click 'Track My Parcel', enter your 16-character tracking number and postcode, and press Track.
02 Does Yodel show real-time driver tracking?
Yes, on the day of delivery Yodel sends a 1-hour delivery window notification. The Yodel app also shows live driver location on a map.
03 My Yodel parcel shows 'Delivered' but I did not receive it. What should I do?
Check with neighbours and look for the parcel at any specified safe place. Contact the retailer who shipped it to arrange a replacement or refund.
04 How many delivery attempts does Yodel make?
Yodel typically makes up to three delivery attempts before returning the parcel to the sender. After the first attempt, Yodel may leave the parcel with a neighbour or at a collection point.
05 Can I change my Yodel delivery date?
Yes, use the link in your delivery notification email or SMS to select an alternative delivery date or redirect to a collection point.
Get Help from Yodel
If the latest scan still does not make sense, contact Yodel directly with your tracking number ready.
About Yodel
Yodel was formed in 2010 when the Home Delivery Network (HDN), formerly Woolworths's logistics division, merged with DHL UK Domestic Parcel (which DHL was exiting). The merged entity was rebranded Yodel and quickly became one of the UK's top-three parcel carriers by volume. In its early years, Yodel struggled with service quality as it processed explosive e-commerce growth with an underprepared infrastructure. Significant investment in automation, technology, and operations through the 2010s improved reliability substantially. Today, Yodel is backed by TDR Capital and competes with Evri, DPD UK, and Royal Mail for B2C parcel volume.
- Official site
- http://www.yodel.co.uk/
- Track packages
- https://www.yodel.co.uk/track
- Support portal
- Open support →
- Network type
- Private Courier
- Country
- GB
- Region
- europe
- Coverage
- Yodel covers all UK mainland postcodes including Scotland. Service to Highlands, Islands, Northern Ireland, Channel Islands, and Isle of Man is available with extended timescales.
- Last verified
- Apr 18, 2026
Referenced sources