ZTO Express (中通快递) is China's largest domestic courier by parcel volume, founded in 2002 in Shanghai. ZTO processed over 8.5 billion parcels in 2022, more than any other Chinese express company. Listed on the New York Stock Exchange (ZTO) and Hong Kong Stock Exchange, ZTO operates a hub-and-spoke network covering all Chinese provinces and municipalities. ZTO is a key partner in the Alibaba Cainiao Smart Logistics Network. Track at zto.com or call 400-183-0000.
Track ZTO Express Package
Track ZTO Express packages in China. Get delivery updates for ZTO domestic and international e-commerce shipments.
ZTO Express Tracking
Key facts about ZTO Express
ZTO Express tracking
ZTO Express tracking numbers are typically 12 digits or start with '7' followed by more digits.
ZTO Express is China's
ZTO Express is China's largest domestic courier by parcel volume, handling 40+ million daily.
ZTO is part of
ZTO is part of the Cainiao/Alibaba logistics ecosystem for Taobao and AliExpress sellers.
ZTO went public on
ZTO went public on NASDAQ in 2016 and NYSE dual-listed in 2020.
ZTO Express Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Picked Up | ZTO Express has collected the parcel from the sender. It has entered the ZTO network and initial scanning has occurred. | Monitor the next scan event. |
| In Transit to Hub | The parcel is being transported from the pickup point to a ZTO sorting centre. | Monitor the next scan event. |
| Arrived at Sort Facility | The parcel has reached a ZTO sorting centre and is being processed and routed toward the destination. | Monitor the next scan event. |
| Departed Sort Facility | The parcel has left a ZTO hub and is on its way to the next hub or final delivery area. | Monitor the next scan event. |
| Arrived at Destination Hub | The parcel has reached the ZTO hub serving the recipient's city or district. | Monitor the next scan event. |
| Out for Delivery | A ZTO delivery courier is en route to the recipient's address and will attempt delivery today. | Monitor the next scan event. |
ZTO Express Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
ZTO Express (China Domestic)
5301234567890112-14 digit numeric code
China domestic ZTO waybill numbers are typically 12-14 digits with no letters. Numbers often start with 53, 68, or other numeric prefixes depending on the origin region. These are found on the physical shipping label.
ZTO Express (International)
ZW478634095PNAlphanumeric, 10-15 characters; two-letter destination country suffix common
International ZTO shipments use an alphanumeric format with a country-code suffix (e.g., PN for Papua New Guinea, CN for China origin). Some international services use different prefixes depending on the product (e.g., Rui You Bao, FBA Air Transport).
How to Track a ZTO Express Package
Follow these steps to get real-time status on any ZTO Express shipment.
Find the ZTO tracking number on your shipping label, SMS, or order page (Taobao/Pinduoduo)
Open https://www.zto.com/GuestService/Waybill
Go to https://www.zto.com/GuestService/Waybill.
Enter the tracking number
View the delivery status and scan history
For Alibaba platform orders, use the Cainiao app for integrated tracking
Common ZTO Express Tracking Problems
Expand each issue for the cause, what to do, and when to call ZTO Express directly.
Tracking stuck on Picked Up for more than 24 hours
Cause
The parcel is awaiting the next shuttle bus or linehaul vehicle to the first sorting centre. This is particularly common for remote or rural pickup points.
What to do
Wait 24-48 hours. Inter-city transit to the first hub can take 12-36 hours.
Escalate when
If no hub scan after 72 hours from pickup, contact the sender to raise with ZTO at 95311.
No tracking update during international transit
Cause
Long international transit legs (air or sea) produce no scan events while the parcel is airborne.
What to do
Expect update gaps of 5-15 business days during the main transit phase for international ZTO shipments.
Escalate when
If no update for more than 20 business days after departure scan, contact ZTO International at (+86) 021-69783609.
Package delayed in customs (Clearance Event)
Cause
Missing or incorrect customs documentation, restricted items, or outstanding duties in the destination country.
What to do
Confirm with the sender that all customs paperwork is correct. Pay any duties or taxes if notified by customs.
Escalate when
If customs hold exceeds 5 business days, have the sender contact their freight forwarder.
Address change requested after dispatch
Cause
Recipient has moved or provided an incorrect address.
What to do
Contact ZTO customer service immediately at 95311 (domestic) or the sender. Address changes incur additional fees and are not always possible.
Escalate when
If ZTO cannot redirect, the parcel will follow the label address and may be returned.
ZTO Express Shipping Services Compared
Compare ZTO Express service tiers and their typical delivery windows side by side.
Service options
ZTO Standard Express
1-3 day domestic delivery
Everyday shipping Transit times vary by route
ZTO Economy Express
3-5 day economy domestic service
Everyday shipping Transit times vary by route
ZTO International
Cross-border delivery to select countries
Cross-border shipments 5-15 days
ZTO Freight
Heavy cargo B2B solutions
Large or palletized freight Not suitable for standard parcels
ZTO Cloud Warehouse
E-commerce fulfillment services
Everyday shipping Transit times vary by route
ZTO Express Delivery Times by Service
Major city to major city
1-2 business days
1-2 business days
Cross-province delivery
2-3 business days
2-3 business days
Remote areas
5-7 business days
5-7 business days
ZTO International
5-15 business days
5-15 business days (varies by destination)
ZTO Express Tracking FAQs
Answers to the most frequently asked questions about ZTO Express tracking and delivery.
01 How do I track a ZTO Express package?
Go to zto.com/GuestService/Waybill and enter your tracking number. You can also track via the Cainiao app for Alibaba platform orders.
02 How long does ZTO Express take within China?
ZTO delivers between major cities in 1-2 business days. Cross-province shipments take 2-3 days. Remote areas may take up to 7 days.
03 What is ZTO's relationship with Alibaba?
ZTO is a partner carrier in Alibaba's Cainiao Smart Logistics Network. Many Taobao and AliExpress sellers use ZTO for domestic fulfillment, and orders can be tracked through the Cainiao app.
04 Does ZTO Express deliver on weekends?
Yes, ZTO delivers 7 days a week in most urban and suburban areas of China.
05 What is the ZTO Express tracking number format?
ZTO tracking numbers are typically 12 digits, or 'ZT' followed by digits. They appear on the shipping label and in the seller's order management system.
06 How do I contact ZTO Express customer service?
Call 400-183-0000 (China domestic). You can also chat through the ZTO website at zto.com.
Get Help from ZTO Express
If the latest scan still does not make sense, contact ZTO Express directly with your tracking number ready.
About ZTO Express
ZTO Express was founded in 2002 by Lai Meisong in Tonglu County, Zhejiang Province. ZTO was initially a regional carrier that expanded nationally through a franchise model. The company went public on NASDAQ in 2016 in one of the largest-ever US IPOs by a Chinese company, and listed on the Hong Kong Stock Exchange in 2020. ZTO Express has positioned itself as a value courier in the Alibaba ecosystem, competing primarily on price and volume with fellow Chinese couriers.
- Official site
- https://www.zto.com/
- Track packages
- https://www.zto.com/GuestService/Bill
- Support portal
- Open support →
- Network type
- Private Courier
- Country
- CN
- Region
- asia
- Coverage
- ZTO Express covers all 34 Chinese provinces, municipalities, and autonomous regions, including Tibet and Xinjiang. International service is available to select countries via ZTO International.
- Last verified
- Apr 14, 2026
Referenced sources