Purolator is Canada's leading integrated freight, package, and logistics solutions provider. Wholly owned by Canada Post Corporation since 1992, Purolator operates one of Canada's largest domestic carrier networks, with over 180 shipping and receiving centres, 13 hubs, and over 12,000 employees. Serving more than 1.6 million addresses across Canada, Purolator also provides cross-border Canada-US shipping solutions. Track shipments at Purolator.com/track or call 1-888-744-7123.
Track Purolator Package
Purolator offers reliable courier and freight services across Canada and internationally, ensuring timely deliveries with extensive tracking options.
How Purolator shipment updates work
Key facts about Purolator
Purolator tracking
Purolator tracking numbers are typically 12-16 alphanumeric characters.
Purolator Express delivers next
Purolator Express delivers next business day to major Canadian cities.
Purolator is owned by
Purolator is owned by Canada Post Corporation and serves exclusively within Canada and Canada-US cross-border.
Purolator Freight handles
Purolator Freight handles shipments over 70 kg with LTL and FTL options.
What each Purolator status actually means
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Shipment picked up | Purolator has collected the package from the sender. | Monitor the next scan event. |
| In transit | The package is moving through the Purolator network. | Monitor the next scan event. |
| Out for delivery | A Purolator driver has the package on the delivery run. | Monitor the next scan event. |
| Delivered | The package was successfully delivered. | Monitor the next scan event. |
| Delivery attempted | No one was home; a notification card was left. | Monitor the next scan event. |
| Available for pickup at depot | The package is held at a Purolator shipping/receiving centre. | Monitor the next scan event. |
Which Purolator tracking number format do you have?
Identify your tracking number type before entering it into the search box above.
Standard
32907252062412-16 alphanumeric characters
Express and Ground
12-digit numeric or alphanumeric barcode
Freight
9-digit Pro number (e
How to track a Purolator shipment
Follow these steps to get real-time status on any Purolator shipment.
Find the Purolator tracking number on your shipping label, confirmation email, or waybill
Find the Purolator tracking number on your shipping label, confirmation email, or waybill.
Open https://www.purolator.com/en/ship-track/tracking-summary.page
Go to https://www.purolator.com/en/ship-track/tracking-summary.page.
Enter up to 25 tracking numbers, one per line
Enter up to 25 tracking numbers, one per line.
Click 'Track' to see real-time status and scan history
Click 'Track' to see real-time status and scan history.
Download the Purolator app for mobile tracking and notifications
Download the Purolator app for mobile tracking and notifications.
Why Purolator scans stall and what to do
Expand each issue for the cause, what to do, and when to call Purolator directly.
Delivery notice left
Cause
Reschedule at purolator.com or call 1-888-744-7123.
What to do
Allow 24 hours after shipment creation.
Escalate when
Delivery notice left: Reschedule at purolator.com or call 1-888-744-7123.
Which Purolator service fits this shipment?
Compare Purolator service tiers and their typical delivery windows side by side.
Service options
Purolator Express
Next business day delivery across Canada
Everyday shipping 1 day
Purolator Express 9 AM / 10:30 AM / 12 PM
Time-definite morning delivery
Everyday shipping 1 day
Purolator Ground
2-7 business days (cost-effective ground)
Budget domestic parcels 2-7 days
Purolator Freight
LTL and FTL for heavy shipments (over 70 kg)
Large or palletized freight 1-5 days
Purolator International
Canada-US cross-border and select international markets
Cross-border shipments 1-3 days
Purolator delivery windows by service
Purolator Express
1 business day
Next business day
Purolator Express 9 AM
1 business day
By 9 AM next business day
Purolator Express 10:30 AM
1 business day
By 10:30 AM next business day
Purolator Express 12 PM
1 business day
By noon next business day
Purolator Ground
2-7 business days
2-7 business days
Purolator Freight (LTL)
1-5 business days
1-5 business days
Common questions about Purolator shipments
Answers to the most frequently asked questions about Purolator tracking and delivery.
01 How do I track a Purolator shipment?
Go to purolator.com/track and enter your tracking number. You can track up to 25 shipments at once.
02 What happens if I miss my Purolator delivery?
Purolator leaves a notification card. You can reschedule delivery online at purolator.com or call 1-888-744-7123. The package is held at the nearest depot.
03 How long does Purolator Express take?
Purolator Express delivers next business day to most major Canadian cities. Remote areas may take 2-3 business days.
04 Can I redirect my Purolator package to a different address?
Yes, contact Purolator before the delivery attempt at 1-888-744-7123 or through your account portal. Redirects after the delivery attempt are handled case-by-case.
05 Does Purolator deliver on Saturdays?
Purolator offers Saturday delivery for Express services in select major cities. Contact Purolator to confirm availability in your area.
06 What is Purolator Ground?
Purolator Ground is a cost-effective tracked service for non-time-sensitive shipments, delivering in 2-7 business days within Canada.
More Purolator help guides
Need direct help from Purolator?
If the latest scan still does not make sense, contact Purolator directly with your tracking number ready.
Support hours: 24/7
What to know about Purolator
Purolator was founded in 1960 as a courier service and became a subsidiary of Canada Post Corporation in 1992. Purolator grew through the acquisition of smaller regional carriers and today operates the country's most comprehensive domestic network with over 180 pick-up and drop-off locations. Purolator is known for its strong service guarantees on Express products and its deep Canadian rural and remote coverage enabled by Canada Post's logistics infrastructure.
- Official site
- https://www.purolator.com/
- Track packages
- https://www.purolator.com/en/shipping/tracker.page
- Support portal
- Open support →
- Network type
- Private Courier
- Country
- CA
- Region
- Canada (all provinces and territories); Canada-US cross-border; select international destinations
- Coverage
- Purolator delivers to all Canadian provinces and territories, including remote and northern communities. Cross-border Canada-US shipping covers all US states. International service is offered to select countries in partnership with global logistics providers.
- Support hours
- 24/7
- Last verified
- Apr 1, 2026
Referenced sources