UPS (United Parcel Service) is the world's largest package delivery company by revenue, delivering more than 25 million packages daily to over 220 countries and territories. Founded in 1907 in Seattle, Washington, and now headquartered in Atlanta, Georgia, UPS operates a massive fleet of over 135,000 vehicles and a cargo airline (UPS Airlines) with more than 290 aircraft. For both businesses and individuals, UPS tracking provides real-time visibility from pickup through delivery. Visit https://www.UPS.com or call (800) 742-5877 for support.
Track UPS Package
UPS offers global shipping, package delivery services, and logistics solutions, renowned for reliability and extensive coverage.
How UPS shipment updates work
Key facts about UPS
UPS tracking
UPS tracking numbers always start with "1Z" followed by 16 alphanumeric characters.
UPS updates tracking at
UPS updates tracking at each facility scan, typically every 4-8 hours for ground shipments.
UPS My Choice
UPS My Choice subscribers receive proactive delivery alerts and can reschedule deliveries.
UPS SurePost uses USPS
UPS SurePost uses USPS for last-mile delivery and may show fewer scan updates.
What each UPS status actually means
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Order Processed | UPS has received shipment data from the sender but has not yet collected the package. | Monitor the next scan event. |
| Pickup Scan | The package has been collected from the sender. | Monitor the next scan event. |
| In Transit | The package is moving through UPS facilities. | Monitor the next scan event. |
| Out for Delivery | A UPS driver has the package and will deliver it today. | Monitor the next scan event. |
| Delivered | The package was successfully delivered. | Monitor the next scan event. |
| Exception | An unexpected event (address issue, weather, access restriction) has affected delivery. | Monitor the next scan event. |
Which UPS tracking number format do you have?
Identify your tracking number type before entering it into the search box above.
UPS
UPS tracking numbers follow the format: 1Z + 6-character shipper account + 2-digit service level + 7-digit package ID + 1 check digit (total 18 characters).
How to track a UPS shipment
Follow these steps to get real-time status on any UPS shipment.
Find your UPS tracking number in your shipping confirmation email or receipt (starts with 1Z)
Find your UPS tracking number in your shipping confirmation email or receipt (starts with 1Z).
Open https://www.ups.com/track
Go to https://www.ups.com/track.
Enter your tracking number (up to 25 at a time)
Enter your tracking number (up to 25 at a time).
Click "Track" to view real-time status and scan history
Click "Track" to view real-time status and scan history.
enroll in UPS My Choice at my.ups.com for delivery alerts and management tools
Optionally, enroll in UPS My Choice at my.ups.com for delivery alerts and management tools.
Why UPS scans stall and what to do
Expand each issue for the cause, what to do, and when to call UPS directly.
Tracking number not found
Cause
Allow 24 hours after receiving the confirmation.
What to do
Contact UPS immediately at (800) 742-5877.
Escalate when
Address correction needed: Contact UPS immediately at (800) 742-5877.
Which UPS service fits this shipment?
Compare UPS service tiers and their typical delivery windows side by side.
Service options
UPS Next Day Air
Next business day delivery by 10:30 AM or 12:00 PM
Urgent deliveries 1 day
UPS 2nd Day Air
2 business days
Everyday shipping 2 day
UPS 3 Day Select
3 business days (US domestic)
Everyday shipping Transit times vary by route
UPS Ground
1-5 business days (US domestic)
Budget domestic parcels 1-5 days
UPS SurePost
Economy using USPS last-mile
Everyday shipping Transit times vary by route
UPS delivery windows by service
UPS Next Day Air Early
1 business day
Next business day by 8:00 AM
UPS Next Day Air
1 business day
Next business day by 10:30 AM
UPS Next Day Air Saver
1 business day
Next business day by 3:00 PM
UPS 2nd Day Air
2 business days
2 business days
UPS Ground
domestic
1-5 business days
1-5 business days based on distance within the US
UPS Worldwide Express
international
1-3 business days
1-3 business days internationally
Common questions about UPS shipments
Answers to the most frequently asked questions about UPS tracking and delivery.
01 How do I track a UPS package?
Go to ups.com/track and enter your 1Z tracking number. You'll see real-time status and delivery estimate.
02 What does 'Exception' mean on UPS tracking?
An exception means something unexpected occurred-like an address issue, weather delay, or access restriction-that may affect delivery. Check the tracking page for the specific exception message.
03 Can I change my UPS delivery address?
Yes, through UPS My Choice (my.ups.com) you can redirect to a UPS Access Point or different address before delivery. Some changes may incur a fee.
04 What is UPS My Choice?
UPS My Choice is a free service that provides delivery alerts via email or text, allows delivery changes (rescheduling, redirecting, leaving instructions), and offers a delivery calendar view.
05 How long does UPS Ground take?
UPS Ground typically delivers in 1-5 business days within the US, depending on distance. You can estimate transit time using the UPS transit time calculator.
06 What does 'Delivered - Left at Door' mean?
UPS left the package at your front door or a safe location without requiring a signature. Check around your door, mailbox, or with neighbors.
Need direct help from UPS?
If the latest scan still does not make sense, contact UPS directly with your tracking number ready.
Support hours: 24/7
What to know about UPS
United Parcel Service was founded on August 28, 1907, by James E. Casey as the American Messenger Company in Seattle, Washington. The company launched its first air delivery service in 1929 and went public on the New York Stock Exchange in 1999. UPS is headquartered in Atlanta, Georgia, and employs approximately 500,000 people worldwide. The company operates UPS Airlines as one of the largest cargo airlines in the world. UPS reported revenues of approximately $91 billion in 2022.
- Official site
- https://www.ups.com/
- Track packages
- https://www.ups.com/track
- Support portal
- Open support →
- Network type
- Private Courier
- Country
- US
- Region
- United States (global headquarters); worldwide operations in 220+ countries and territories
- Coverage
- UPS delivers to 220+ countries and territories. The US domestic network covers all 50 states, Puerto Rico, and the US Virgin Islands. UPS operates 1,800+ distribution centers and access points globally, with major air hubs in Louisville (KY), Dallas (TX), Philadelphia (PA), and internationally in Cologne (Germany) and Hong Kong.
- Support hours
- 24/7
- Last verified
- Apr 1, 2026